This document provides information on the list of known issues in After Effects CC (October 2017) release.

For a list of known issues in the earlier releases, see After Effects Known issues | Earlier releases.


All the known issues listed in this document have been fixed in the January 2018 release of After Effects CC.

After Effects crashes when you copy shape data to the clipboard in mocha AE or mocha Pro and then switch back to After Effects. After Effects also crashes on launch if the mocha shape data is in the clipboard.

Workaround: Use any of the following workarounds for this issue:

  • Avoid copying Mocha data to clipboard. Instead, when you use Mocha AE to mask, use the Convert AE Masks button in the Mocha Pro plug-in dialog.
  • You can switch to the previous version of After Effects CC.

In the Timeline panel on Windows, if display scaling is enabled, parameter values may overlap for properties that have multiple parameters.

Workaround: There is no known workaround for this issue.

On macOS High Sierra (version 10.13) with multiple monitors, context menus do not display on secondary monitors.

Workaround: There is no known workaround for this issue.

If you render a QuickTime or AVI file through Render Queue to a non-native After Effects codec, the last frame of the output could be missing. The issue occurs if the project is set to Mercury GPU Acceleration.

Workaround: Use any of the following workarounds for the issue:

  • Choose a codec native to After Effects such as Animation, DNxHR/DNxHD, GoPro CineForm, None, and ProRes (macOS only). Native codecs do not experience this issue unless the frame size is smaller than SD.
  • Set the project to Mercury Software only. To set, select Project Settings > Video Rendering & Effects > Mercury Software only.
  • Use Adobe Media Encoder to render the composition.

When color management is enabled, if there is no color profile embedded in a still-image format footage (such as JPEG, PNG, PSD, and TIFF), it could render darker than expected.

Workaround: Follow these steps to resolve the issue:

  1. Select the footage in the Project panel.
  2. Select File > Interpret Footage > Main.
  3. In the Color Management tab of the Interpret Footage dialog, do any of the following:
  • Enable Preserve RGB
  • Set Assign Profile to sRGB IEC61966-2.1

On Windows, if you assign a keyboard shortcut in the Visual Keyboard Shortcut Editor to commands for plug-ins, scriptUI panels, or CEP (Common Extensibility Platform) panels, the keyboard shortcut do not work. This includes functionality that is included with After Effects as plug-ins, for example, File > Import > Adobe Premiere Pro Project, or Window > Align.

Workaround: There is no known workaround for this issue.

When you open XML project files (.aepx) saved in a previous version of After Effects, the effect names are removed and masks renamed to ‘Mask’.

Workaround: There is no known workaround for this issue.

If you run into any other issues, or you want to post, discuss, and be part of our knowledgeable community, visit the After Effects forums. To report suspected bugs or suggest modifications to existing features in an Adobe product, use the Feature request/bug report form.

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