User Guide Cancel


  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Adobe Learning Manager App for Microsoft Teams
    6. Learning Manager compliance to GDPR
    7. Accessibility in Learning Manager
    8. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Content marketplace
    6. Reports
    7. Learning Paths
    8. Learning plans
    9. Manage Learning Manager orders and billing
    10. Job Aids
    11. Certifications
    12. Catalogs
    13. Add users in bulk
    14. Impersonate a Learner and Manager
    15. Multiple SSO Logins
    16. Peer accounts
    17. Create and modify skills and levels
    18. AI-based recommendation of courses
    19. Gamification
    20. Customize learner homepage
    21. Badges
    22. Color themes
    23. Learner transcripts
    24. Waitlist & attendance management
    25. Fluidic player
    26. Announcements
    27. Email templates
    28. Adobe Connect integration
    29. Settings
    30. Notifications
    31. iPad & Android tablet users
    32. Getting started as Administrator
    33. Purge users
    34. Tags
    35. Learning Manager Content Catalog
    36. Custom roles
    37. Catalog labels
    38. xAPI in Learning Manager
    39. Monitoring and moderating Social Learning as an admin
    40. Enable full control of shared catalog
    41. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

Learn how to take up certifications using the Learning Manager Learners app.

Certify your learners on a one time basis or on a recurring time frame using this feature. Only administrators can define the certifications for learners.

Learners can take up the certifications which are assigned to them by the administrators of the organization. There are two types of certifications in Learning Manager.

  1. External
    These certificates can be obtained from outside of your organization. Your organization recommends you to take up these certifications and submit proof.
  2. Internal
    These certificates can be obtained by completing certain courses prescribed as part of the curriculum. Your organization issues these certifications after completion.

Taking up internal certifications

  1. From the Learners home page, in the My Learning widget, click Certifications.

A page appears with a list of all certifications that are relevant to you. 

  1. View certifications in various modes: 
    1. Click Pending widget to see all the certifications that you need to complete.
    2. Click My Learning from the left pane, and select Certifications to view all the certifications.
    3. Sort and view the list of certifications based on relevance and published date.
  2. In Pending widget from the Home page, click the internal certification that you have to take.
    The certifications that are pending, appear below the widget.
  3. Click Start to take up certification.

If you have multiple courses in the certification, the latest pending course shows up in a player followed by other pending courses. Alternatively, you can also click on each associated pending certification course and take up the course.

Taking up external certifications

You have to take up the external certification outside of your organization and submit the proof.

  1. From the left pane, click My Learning.
    A page appears with a list of all learning objects relevant to you.
  2. Click the external certification that you need to take.
    A certification page appears with the certification overview, the certification validity date, issuer, completion date, type (recurring or perpetual), and, badge.
  3. To submit the proof of completion for your certification, click Browse, select the file from your local path and click Upload.

Completing certifications

The certification completion criteria depends on how many courses the author or the administrator has set as mandatory. For example, for a certification containing four courses, if the author or administrator has set two courses as mandatory, then when a learner completes two courses out of four, the learner achives completion status.

On the other hand, if all the courses are mandatory in a certification, then the learner needs to complete all the courses in the certification.

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