This document represents an online version of the in-app instructions.

Adobe Sign for Android is a mobile companion to the Send for Signature tool and enterprise-class signature services provided by Adobe Sign. It’s the ideal tool for initiating and managing signature workflows as well as collecting e-signatures in person from a client or customer.

Adobe Sign makes it possible to sign, send, track, and manage signature workflows from the desktop, mobile devices, and the web. Adobe Sign does the following on mobile devices:

  • Lets you send and sign documents.
  • Provides insight into signing workflows, including information about signed, pending, and declined documents.
  • Lets you search file repositories, view audit trails, and work with files offline.
  • Enables working with files in 3rd party cloud storage services such as Dropbox, Google Drive, Evernote, and so on.
  • Batch signing and and enterprise mobile management support.

In short, get documents signed and sign yourself anytime, anywhere.

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Getting started

Adobe Sign is a subscription service. To take full advantage of Adobe Sign:

 

getting_started

Basic Tasks

Adobe Sign requires a network connection for most features, including access to online documents. To sign in:

  1. When the Sign In screen appears, enter your email address.
  2. Tap in the password field.
  3. After the screen changes based on your email address, choose your authentication method and/or enter your ID and password.

 

Why are there different login workflows?

Most users have one login credential and will only see one set of screens. However, because Adobe Sign supports several types of IDs, users may see alternate views because the user interface changes based on the domain of the user’s email address. Adobe Sign supports several authentication methods, and the login workflow may vary slightly across each type.

  • Adobe Sign ID: Enter your Adobe Sign email and password.
  • Adobe ID: Enter your Adobe ID or tap the enterprise ID link to use your enterprise ID.
  • Single Sign On (SSO): Enter your SSO credential if your organization has provided you with one.

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Signing out disables access to online documents and workflows. To sign out, tap Settings > Sign Out.

Personalize your app: Adobe Sign settings help you pre-configure workflow features, document access, cellular data usage, and so on. See Configuring Adobe Sign.

The web interface supports all available roles as described the product help. Support for roles in the mobile apps is evolving. The June, 2017 mobile release adds support for:

  • Form filler (To Fill): Participants with this role only have form fields assigned to them and they do not need to sign or approve the document.
  • Acceptor (To Accept): Participants with this role need to accept the document. This is very similar to the approver role, except the participant is accepting rather than approving the document.
  • Certified Recipient (To Certify): Participants with this role need to view and acknowledge the document. This participant does not interact with form fields.

If you have not already created a signature (a signature appearance), you will be prompted to do so when you sign a signature field.

To create a signature:

  1. Tap a signature field (or tap twice if you already have a signature).

  2. Create your signature by one of the following methods:

    • Type: Type your name in the text field. Typed signatures are automatically saved for later use.
    • Draw: Type your name in the text field, and draw your signature on the signature line.
    • Image: Select an image from your gallery or take a new camera capture of your desired signature.
  3. Tap the Save signature checkbox if you want to reuse this signature. Note: The checkbox label varies based on whether you’re logged in.

  4. Tap Apply.

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Saving a signature

If you have a Document Cloud or Adobe Sign account or use Single Sign On (SSO), you can save your signature for future use. Note the following:

  • Typed signatures are automatically saved for later use.
  • Drawn and image signatures are not saved unless you check the Save signature checkbox.

Signing workflows require access to the files which require signing. Granting Adobe Sign access to your local and online files streamlines subsequent workflows. You can access the following:

  • Local documents
  • Local files in your gallery
  • Online storage locations (iCloud, Google Drive, Evernote, etc.)
  • Photos and document scans you take on-the-fly

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Document views which display lists of documents provide a search field. To search for a file by name, tap searchicon.

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The December, 2016 release provides a streamlined way to view file history, send reminders, and initiate signing without having to drill down into a document view. From any document list, tap the overflow icon to display the quick access menu. For example:

  1. Choose a document list such as Waiting for Others.
  2. Tap overflow
  3. Tap HistoryReminder, or Host Sign.

Note that the available options vary according to the current context, and some items don’t appear on the menu if they are not relevant to that document or document list. For example, the completed documents list will only provide a link to History.

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Adobe Sign provides audit trails with details about your signature workflows, including when a document was sent, who signed it, and so on. To view a document’s history, do one of the following:

  • Open a document, and tap historyicon
  • From any document list, tap overflow and then tap historyicon

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The Completed and Cancelled/Declined views enable viewing documents in finished or ended workflows. Simply tap Completed or Cancelled/Declined to display the document list. From here you can:

  • Download documents
  • View file history
  • Search for documents
  • Share or print documents

When a document has multiple pages, navigate through the content as follows:

Use the up and down arrows to scroll through pages.

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To go to a specific page:

  1. Tap the first page number so that it’s highlighted.
  2. Enter a page number.
  3. Tap the Check.

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Adobe Sign supports printing directly from the app:

  1. Tap printicon.
  2. Set your options such as number of copies, page size, and orientation.
  3. Tap print.

Note:

Adobe Sign leverages your device’s print capabilities and displays print options specific to your device.


Getting Documents Signed

Adobe Sign is a feature rich app that offers many workflow and configuration options. Therefore, many of the features and steps are optional. If you are happy with the default settings for message, language, signer’s role, and on, sign as follows:

  1. Log in to Adobe Sign.
  2. Tap Send for Signature.
  3. Tap Documents and add one or more documents.
  4. Tap Done.
  5. Tap Recipients and add one or more email addresses. Tap the contacts icon to browse your contacts list.
  6. Tap Done.
  7. Tap sendicon.

The Send for Signature feature allows you to:

  • Send any number of documents to any number of recipients.
  • Specify a signing order.
  • Specify a signer’s role and verification method.
  • Password protect documents.
  • Add and edit form fields.

 

To get a document signed:

1. Log in to Adobe Sign.

2. Tap Send for Signature.

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3. Tap Documents.

4. Tap Add Documents.

5. Select a document location.

6. Add one or more documents.

7. Tap Done.

8. Tap Recipients.

9. Enter one or more email addresses, or tap the Browse icon to select someone from your contacts list.

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10. Slide the Complete in Order toggle off if you do not want to require signing in the same order as the listed recipient order.

11. If you want to set the signer’s role or authentication mechanism, tap the signer icon.

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12. Specify the signer’s role. A delegator (or “representative”) can be specified for the signer or approver.

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13. If you need to change the default ID verification method, select one of the following:

○ Email Only: If the signer gets the document in an email, the signer’s identity is assumed.

○ Password: Enter a password.

○ Phone: Enter the signer’s phone number.

○ KBA (Knowledge Based Authentication).

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14. Tap OK.

15. Tap Done.

16. If you need to customize the email message, tap Message, and edit the document name or message.

17. Tap Done.

18. If you need to change the document options, tap Options:

○ Tap the Set password checkbox to password protect the document. Enter the password twice.

○ Change the language by tapping the Language drop down list and selecting a new language.

○ Check the Preview, position signatures or add form fields field checkbox to edit the form fields.

19. Tap Done.

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20. Tap sendicon.

21. If you chose to add or edit any fields, change the document as needed when it reloads.

22. Tap sendicon.

The Waiting for Others feature allows you to see a list of documents that you have sent to others to sign.

 

View a list of sent documents

  1. Tap Waiting for Others.
  2. Search for a file or select one based on the document’s title, date, or sender.
  3. Tap the document to open the details page.

 

Send a reminder

To remind a document recipient there’s a document ready to sign, send them a message:

1. Follow the steps above.

2. Tap the overflow icon > Send Reminder.

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3. Enter an optional reminder message.

4. Tap Send Reminder.

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You can get a signature in person for a document that you have already sent as follows:

  1. Tap Waiting for Others.
  2. Search for a file or select one based on the document’s title, date, or sender.
  3. Tap the document to open the details page.
  4. Tap the pen icon.
  5. Tap OK.
  6. Pass the device to someone for signing.
  7. The signer confirms their identity by tapping Proceed.
  8. Complete the signing workflow.

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To get a new document signed in person, do the following:

  1. Tap Get Signature in Person.
  2. Tap Documents.
  3. Tap Add Document. You may be asked to allow Adobe Sign access to your files.
  4. Select a document location.
  5. Add a document.
  6. Tap Done.
  7. Tap Recipients and add the signer’s email address.
  8. Tap Done.
  9. Tap sendicon.
  10. Tap OK, and pass the device to someone for signing.
  11. Have the signer confirm their identity by tapping Proceed.
  12. Complete the signing workflow.
  13. Tap Click to Sign.


Signing Documents

If you have not already created a signature (a signature appearance), you will be prompted to do so when you try to sign a signature field. For details, see Creating a signature in the Basic Tasks section

The Waiting for You panel lists documents sent to your for signing or delegation.

  1. Tap Waiting for You.
  2. Search for a file or select one based on the document’s title, date, or sender.
  3. Tap the document to open it and initiate the signing process.

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You can sign from your phone, online, or any device with access to Adobe Sign. To sign from your mobile app:

  1. Select any document in the Waiting for You list.
  2. Tap the sign icon.
  3. After the document loads, tap Start.
  4. Tap a signature field.
  5. Tap Click to Sign.

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Note:

If you are signing with a digital ID see Signing with Digital Signatures for information about digital ID providers and IDs.

Adobe Sign requires an internet connection for most operations, including signing.

If you get an email asking you to sign, simply click the review and sign link.

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If you’d like to delegate signing to another authorized party, click the “delegate” link in the email. When the Delegate dialog appears, fill in the form and tap Delegate.

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If the sender requires password authentication, you must enter a password to open the document.

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Note:

You must be online to authenticate.

If the sender requires phone authentication, you’ll need to enter a verification code sent to your phone:

  1. Tap on a document to sign.
  2. Choose whether to verify yourself via text message or voice call.
  3. Tap Send code.
  4. Enter the code in the document’s code verification field.
  5. Tap OK.
  6. Complete the signing workflow as usual.

Note:

You must be online to authenticate.

If you’re organization uses knowledge based authentication (KBA), you’ll be required to answer some questions to prove your identity. Contact your administrator for details. To sign with KBA:

  1. Tap on a document to sign.
  2. Enter your personal details.
  3. Tap OK.
  4. Answer the KBA questions.
  5. Tap OK.
  6. Complete the signing workflow as usual.

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Note:

You must be online to authenticate.

If you have enabled Batch signing on your device, you can sign all the documents in the Waiting for You list simultaneously.

To batch sign:

  1. Tap Waiting for You.
  2. Tap Batch Sign.
  3. After the document loads, tap Start.
  4. Tap a signature field.
  5. Tap Click to Sign.
  6. When the next document loads, tap Start and repeat the process.

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To change your signature appearance:

  1. Tap on a signed signature field.
  2. Create a new signature as described in Creating a signature (Basic Tasks section).
  3. Tap Apply.

Signatures cannot be changed once the document is saved.


Signing with Digital Signatures

Users in enterprise environments may be required to sign with digital signatures or initiate signing workflows that use them. In many cases, your account admin will have selected a digital ID provider and created a digital ID for you.

Since digital IDs require a log in credential and workflows vary by provider, signing details should be provided by your organization.

In February 2017, Adobe Sign introduced the world’s first cloud-based digital signatures as well as support for an open standard and the work of the Cloud Signature Consortium. With cloud signatures in Adobe Sign on the web or any mobile device, customers can easily add digital IDs to their esignature processes, comply with the most demanding industry and global requirements, and deliver exceptional experiences.

Customers often use the terms “electronic” and “digital” signatures interchangeably, but experts often refer to digital signatures as a subset of “electronic signatures.” Where typical electronic signatures can use a variety of methods for authenticating signers — such as e-mail, corporate IDs, or phone verification — digital signatures use one specific method. With digital signatures, signers authenticate their identity using a certificate-based digital ID, which is typically issued by a trusted third-party certificate authority. Digital signatures allow users and enterprise organizations to prove that a document was signed as well as verify its authenticity and integrity.

For more information, refer to https://acrobat.adobe.com/us/en/sign/capabilities/digital-signatures-FAQ.html

From your mobile device, you can require a recipient sign with a digital signature by adding a digital signature field to a document. To do so:

1. Tap Send for Signature.

2. Add a document, recipient(s), and a message (this is a typical signing workflow).

3. Tap Options > Preview and Add Signature Fields.

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4. Tap Send.

5. When the document reloads, navigate to where you’d like to add the digital signature field.

6. Drag and drop a new field onto the document.

7. When you done editing the document, tap Send.

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Some documents require signing with a digital signature rather than a non-certificate based electronic signature. Document authors specify this requirement by adding a digital signature field to the document.

Note that workflows and steps will vary based on the requirements of your digital ID provider and organization.

To sign with a digital ID:

1. Open a document and tap signicon as usual.

2. If the “Select provider” dialog appears, you can either tap the new Digital ID link or select your provider from the drop down list (this list is configured by your organization).

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3. Tap Next.

4. Sign in to the provider if you are required to do so.

5. Select a digital ID. By default, only the IDs that use certificates valid for signing appear.

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6. Tap Next.

7. Review your signature appearance. Tap Edit Signature if you’d like to change it.

8. Tap OK.

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9. Tap Click to Sign.

10. Enter your PIN or password. If your organization requires additional authentication via an OTP token, enter the one time password.

11. Complete the signing workflow.

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Scanning Documents

The January, 2017 release introduced a rich scan document feature that allows you to capture document images on-the-fly during your signature workflows. Existing images and new captures are converted to PDF before being sent for signing. Invoke the scan feature from the Select Library or Add Document screens when initiating a signing workflow.

This feature allows you to:

  • Scan a new document and/or add images from your device
  • Reorder pages
  • Crop pages
  • Adjust the color
  • Rotate pages
  • Delete pages
  • Attach the PDF scan

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The scan feature requires access to your camera. When prompted, choose Allow. Alternatively, use the device settings to configure Adobe Sign ahead of time. For details, see Device settings in the Configuring Adobe Sign section.

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To scan a document:

  1. Start a signing workflow: Tap either Send for Signature or Get Signature in Person.
  2. Tap Documents to add a document.
  3. Tap scanicon.
  4. When the capture screen appears, you can immediately scan your document. Keep in mind the following:
  • Your device controls what features appear on the screen. For example, if you device has flash capability, you can toggle the flash off and on by tapping flashicon.

  • You can toggle auto crop on and off.

  • Add an existing photo or document to your current scan collection by tapping the gallery icon.

  • Cancel the scan session by tapping the X in the upper left-hand corner.

  • Tap manualicon to enable auto crop and use edge detection hints to improve scan quality. When enabled, messages appear on the screen as follows:

     

    • Looking for document: The app is looking for the document and trying to detect its boundaries.
    • Move closer: You may be too far away.
    • Level the camera: The camera is at an angle to your document.
    • Ready to capture document: Edge detection can see the entire document.

     

To view or edit the files you’ve scanned, tap the documents thumbnail. Tap the back arrow to return to the current scan session.

When you’re finished scanning, tap the documents thumbnail in the lower right-hand corner. From here, you can tap Save PDF or edit your scans. Edit options appear in the bottom menu.

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These options allow you to:

  • Add images from your device
  • Reorder pages
  • Crop pages
  • Adjust the color
  • Rotate pages
  • Delete pages

While in the editing mode of the scan workflow, you can browse your device for images and documents that you can add to your current scan:

  1. Tap scanadd
  2. Take another photo or select a file from your device.

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  1. Navigate to the page you want to modify.
  2. Tap scanreordericon
  3. Drag and drop pages to new locations.
  4. Tap check
  5. Tap Attach or choose another tool to continue.

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  1. Navigate to the page you want to modify.
  2. Tap cropicon
  3. Drag the crop handles to resize the scan area.
  4. Tap check
  5. Tap Attach or choose another tool to continue.

  1. Navigate to the page you want to modify.
  2. Tap scanwandicon
  3. Choose your color options for the current page.
  4. Repeat as needed for other pages.
  5. Tap Attach or choose another tool to continue.

  1. Navigate to the page you want to modify.
  2. Tap rotaterighticon
  3. Repeat as needed for other pages.
  4. Tap Attach or choose another tool to continue.

  1. Navigate to the page you want to delete.
  2. Tap deleteicon
  3. Confirm you want to delete the page.
  4. Tap Attach or choose another tool to continue.

Your scan is automatically converted to a PDF and attached to the current document.

  1. If you’re finished editing your scan, tap Attach.
  2. Tap Done to return to the signing workflow.


Configuring Adobe Sign

Adobe Sign settings help you pre-configure workflow features, document access, cellular data usage, and so on. To change your settings:

  1. Open the app and log in.
  2. Tap settingsicon.

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By default, cellular data usage is disabled. To use cellular data (which might cost you money):

  1. Tap settingsicon.
  2. Tap Allow Downloads over Cellular.

If you’d like to change the default home screen that appears on application startup, do the following:

  1. Tap settingsicon.
  2. Tap Default Screen.
  3. Select a new default start screen.

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Batch signing allows you to sign multiple documents without having to return to the agreement list and select another document. Less tapping, streamlined workflows.

  1. Tap settingsicon.
  2. Check Enable Batch Sign.

You can now sign on the documents in your Waiting for You list simultaneously.

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Adobe Sign integrates with several 3rd party cloud storage providers. By connecting those accounts with Adobe Sign, you can create signature workflows that seamlessly integrate documents residing in different locations. In addition to Adobe’s Document Cloud (enabled by default), you can connect to providers such as Dropbox, Box, and Google Drive.

To connect an account:

  1. Tap settingsicon.
  2. Tap one of the connector checkboxes.
  3. You’ll be taken to that app’s sign in screen. Log in.
  4. When prompted to allow the connection, choose Allow.

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By default, Adobe Sign sends non-personal and anonymous data to Adobe so that the engineering team can improve the product based on usage data. To unenroll:

  1. Tap settingsicon.
  2. Uncheck the Provide Usage Data checkbox.

You may be prompted at installation time or while using a feature to provide Adobe Sign with access to certain device features. Allowing such access streamlines your workflows by reducing the number of steps required to complete them. Alternatively, you set up or modify permissions by navigating on your device to Settings > Apps > Adobe Sign > Permissions. Note the following:

  • Camera access is required for the scan feature and adding new photos to signing workflows.
  • Contacts access allows you to easily find and add recipients when sending documents for a signature.
  • Storage access allows you to choose local documents when sending a document for a signature.

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Troubleshooting

Have a question not answered here? Please ask your question in the Forum.

Refresh failed. Please check your network connection.

  • Verify you have a good network connection. For example, open a browser and try to open a web page.
  • If you do not have wifi enabled, verify you have checked Allow Downloads over Cellular.

  1. Tap the Settings icon.
  2. The currently logged in user appears next to Account.

Tap Settings > About.

  1. Tap the device’s Settings icon.
  2. Tap About phone and look up your software version.

The version number is under the application title: Tap Settings > Apps > Adobe Sign.

It is sometimes useful to stop the application to clear the memory, reset the cache, etc. To do so, do one of the following:

  • Tap your device’s Recent Apps button, and swipe the app away.
  • Tap Settings > Apps > Adobe Sign > Force Stop.

If your app crashes, perform the following steps to send us the crash logs:

  1. From Google market place, download an application that displays the device logs. Some of the free apps available include CatLog and aLogcat.
  2. Repeat the steps to reproduce crash.
  3. Send the logs, device type, and OS version details to esign-mobile-customer-issues@adobe.com.


What's New

In addition to bug fixes and performance enhancements, keeping your app up-to-date guarantees that you’ll always have the latest and greatest new features.

  • The mobile app now supports additional roles. Users initiating a workflow from the web can fine tune the signer’s role, requirements, and capabilities from their mobile app. New roles include:

    • Form filler (To Fill): Participants with this role only have form fields assigned to them and they do not need to sign or approve the document.
    • Acceptor (To Accept): Participants with this role need to accept the document. This is very similar to the approver role, except the participant is accepting rather than approving the document.
    • Certified Recipient (To Certify): Participants with this role need to view and acknowledge the document. This participant does not interact with form fields.
  • Sign and send agreements that require digital signatures.

    • Add digital signature fields to documents, then send for signature.
    • Sign with your digital signature on any mobile device.

     

  • A new scan document feature allows you to capture document images on-the-fly during your signature workflows. Existing images and new captures are saved to PDF before being sent for signing. Invoke the scan feature from the Select Library or Add Document screens when initiating a signing workflows, and then edit, reorder, touchup, and rotate pages as needed. For details, see Scanning Documents.
  • Search capability has been added to the Document Library screen.

  • The sign-in worklow and userface has been streamlined and adds support for new credential types. Authentication methods include:

    • EchoSign ID (now called Adobe Sign ID): Enter your EchoSign email and password.
    • Adobe ID: Tap Adobe ID, enter your password or tap the enterprise ID link and then enter your enterprise user ID and password.
    • Google: Tap Google, enter your email address, tap Next, and enter your password.
    • Google Apps: Tap Google Apps and enter your Google Apps domain, tap Go, and enter your password. (Note: Google Apps for Work is now called “G Suite”.
    • Single Sign On (SSO): Enter your email, and then enter the username and password provided by your organization.
  • New menus and icons improve usability and enable performing tasks in a more intuitive way. For example, new overflow (more) menus allow quick access to features such as history, sending reminders, signing, and more. You no longer have to open a document to perform many of these actions.

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