Troubleshooting & help
Download & install
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install After Effects and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
When you render and export a movie, the default settings create uncompressed or losslessly compressed files. Such files are huge and intended for post-production work, not playback. For smooth playback on your computer, compress the file. Learn more about encoding and compression options for movies.
QuickTime includes a preference for encoding legacy codecs. If the setting is not enabled, some codecs will not be available in After Effects. Learn how to set the QuickTime preference in this article, Some QuickTime codecs missing in After Effects.
Adobe Media Encoder lets you render and upload simultaneously to YouTube, Vimeo, Creative Cloud, and FTP sites. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Publish to YouTube and Vimeo.
Use Adobe Media Encoder to export to these formats. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.
Use Adobe Media Encoder to export to H.264 (.mp4), the format recommended by the Adobe Flash team. Send your After Effects composition directly to Media Encoder using Composition > Add To Adobe Media Encoder Queue. For more information, see Create H.264, MPEG-2, and WMV videos.
Adobe continuously aims to keep up with the most modern workflows, support formats, and codecs broadly used across the professional film and video industry. As a result, Adobe has decided to end support for QuickTime 7 era formats and codecs. Find answers in this article, QuickTime 7 support has ended.
When you run After Effects, you could receive messages like, "Unable to allocate 0.000 MB of memory" or, "Unable to allocate 0.002 MB of memory." Find answers in this article, Unable to allocate memory.