Troubleshooting & help

Download & install

What are the minimum and recommended hardware specifications for Adobe Dimension?

To check the minimum and recommended hardware specification, see System requirements | Adobe Dimension.

How do I download and install Adobe Dimension?

You can download Adobe Dimension from the Creative Cloud apps catalog. Sign in with your Adobe ID and password to complete the download. For more information, including how to check for updates, see Download your creative cloud apps.

Can I download a trial copy of Adobe Dimension?

Yes! You can download trial versions of any Creative Cloud app, including Adobe Dimension, from the Creative Cloud apps catalog. Sign in with an Adobe ID and password to download an application. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

To regain access to your account, read these simple solutions for common Adobe ID and sign in issues.

Can I install Adobe Dimension on another computer?

You can install Adobe Dimension and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Working with Adobe Dimension

What file formats are supported for 3D models import in Dimension?

To know about the supported types of 3D models and some best practices for creating content for Dimension, see Supported file types | 3D models.

What is Adobe Standard Material?

Adobe Dimension is a 3D design tool that combines high visual quality and ease of use for designers. To create realistic objects, Adobe Dimension uses materials defined in NVidia's Material Design Language (MDL). Adobe is working alongside NVidia and other partners to create a standard material template called the Adobe Standard Material.

The Adobe Standard Material simplifies and abstracts some of the more complex and technical aspects of features available in MDL to present an easier and more intuitive interface for non-3D-familiar users.

To know about the properties exposed in the Adobe Standard Material and the texture map types that can be used for each property channel, see Adobe Standard Material properties.

What are the various lighting types that are supported in Adobe Dimension?

Lighting in 3D is modeled after real-world physical lighting which is different from creating lighting effects in 2D applications. To learn more, see Lighting in Adobe Dimension.

How can I render and export Adobe Dimension?

To learn about the render and export options available in Adobe Dimension, see Rendering and exporting in Adobe Dimension.

Is there a list of keyboard shortcuts that I can use?

Yes, you can use keyboard shortcuts to become more productive while using Adobe Dimension.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

To change your credit card information, see Update your credit card and billing information.

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy, see upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage is reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common questions

What types of projects can I use Adobe Dimension for?

Graphic designers use the app to create:

  • Advertising or product shots
  • Product design
  • Scene visualizations and concept mockups
  • Abstract art
  • Package design
  • Logo or branding design

Where can I learn about new features and get the latest version of Adobe Dimension?

To know what’s new in the latest releases, see the New features summary and update directly from the Creative Cloud desktop application.
To see what features are currently under consideration, vote on features you’d like to see added, or suggest your own new ideas, visit the Adobe Dimension feedback site.

How does processor (CPU) speed influence Adobe Dimension's performance?

3D assets are, in general, larger than 2D assets. Adobe Dimension uses multi-threading and can consume as much computing power as is available on your computer. For this reason, it runs much faster on more recent multi-core hardware. Check the minimum and recommended hardware specifications.

If your computer is not quad-core and does not have at least an Intel i5 (or equivalent) processor, Adobe Dimension may run a little slow. Operations like loading scenes and applying complex materials to 3D models may take significant time.

How can I optimize the performance of Adobe Dimension?

Adobe Dimension is a complex 3D application that uses multiple methods to display 3D graphics. The hardware requirements for 3D applications are higher than 2D applications. To learn more, see Optimize Adobe Dimension's performance.

How can I fix the issue with the video card driver?

You get this error when your system is using an outdated version of Intel driver with a known issue, which results in Adobe Dimension being unable to display graphics. Updating to the latest version of the video card driver released by Intel resolves this error.