login hangs on "Initializing"

When you navigate to and click Sign In, the browser returns the message "Initializing" and hangs.


To address the problem, follow these steps:

1. Verify that your system is set to the correct date and time.

  • On Windows: Choose Start menu > Control Panel > Date And Time.
  • On Mac OS: Choose Apple Menu > System Preferences > Date & Time.

2. Clear your Flash cache and your web browser cache.

Clear the Flash cache

  1. In the Adobe Flash Player Settings Manager, click Delete All Sites.
  2. Click Confirm.

Clear the browser's cache

Note: Make sure that you close all browser windows.

Safari (Mac OS)

  1. Choose Safari > Empty Cache.

  2. Click Empty.

Firefox (Mac OS and Windows)

  1. Choose Tools > Clear Private Data.

  2. Make sure that Cache is selected (you can deselect all the other items).
  3. Click Clear Private Data Now.

Internet Explorer 7

  1. Choose Tools > Delete Browsing History.

  2. Click Delete Files.

Internet Explorer 6

  1. Choose Tools > Internet Options.

  2. In the General tab, in the Temporary Internet Files section, click Delete Files.
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