Important: If you already have an exit code, proceed to Step 3.
An HTML page opens in your default web browser. This page contains information related to the error.
On the HTML page, find the exit code, error code, and error text. This information can help you determine the cause of the error.
If the "summary.htm" file does not open in your browser, you can check the installation error code or exit code in the installation log file.
- Exit code: 6 or 7
Operating system or hardware constraints can cause errors 6 and 7.
To diagnose and fix the problem, see Installation errors | Exit Code: 6 and 7 suberrors.
- Exit code: 15
For solutions, see Installation errors | Exit code: 15.
- Exit code: 30 or 31
For solutions, see Exit code 30 and exit code 31 "low disk space" errors.
- If you have any other exit code or error code, see Installation error codes and messages.
- If you're still having trouble installing Photoshop Elements or Adobe Premiere Elements, get in touch with Adobe Customer Care (Chat Support).