Device Preview panel unable to pair via WiFi

Some customers who updated to Photoshop 16.0.1 may see the Device Preview panel with a message about being in offline mode and will not be able to pair a device using WiFi.

Photoshop Device Preview panel

Solution

To clear this error, you must uninstall Photoshop from the Creative Cloud application and then reinstall it.

Next to Photoshop CC 2015, click the settings gear icon and select Uninstall.

See the following document for more details on uninstalling: Uninstall or remove Creative Cloud apps

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