User Guide Cancel

Known issues in Photoshop

  1. Photoshop User Guide
  2. Introduction to Photoshop
    1. Dream it. Make it.
    2. What's new in Photoshop
    3. Edit your first photo
    4. Create documents
    5. Photoshop | Common Questions
    6. Photoshop system requirements
    7. Get to know Photoshop
  3. Photoshop and other Adobe products and services
    1. Work with Illustrator artwork in Photoshop
    2. Work with Photoshop files in InDesign
    3. Substance 3D Materials for Photoshop
    4. Use the Capture in-app extension in Photoshop
  4. Photoshop on the iPad (not available in mainland China)
    1. Photoshop on the iPad | Common questions
    2. Get to know the workspace
    3. System requirements | Photoshop on the iPad
    4. Create, open, and export documents
    5. Add photos
    6. Work with layers
    7. Draw and paint with brushes
    8. Make selections and add masks
    9. Retouch your composites
    10. Work with adjustment layers
    11. Adjust the tonality of your composite with Curves
    12. Apply transform operations
    13. Crop and rotate your composites
    14. Rotate, pan, zoom, and reset the canvas
    15. Work with Type layers
    16. Work with Photoshop and Lightroom
    17. Get missing fonts in Photoshop on the iPad
    18. Japanese Text in Photoshop on the iPad
    19. Manage app settings
    20. Touch shortcuts and gestures
    21. Keyboard shortcuts
    22. Edit your image size
    23. Livestream as you create in Photoshop on the iPad
    24. Correct imperfections with the Healing Brush
    25. Create brushes in Capture and use them in Photoshop
    26. Work with Camera Raw files
    27. Create and work with Smart Objects
    28. Adjust exposure in your images with Dodge and Burn
  5. Photoshop on the web (not available in mainland China)
    1. Common questions
    2. System requirements
    3. Keyboard shortcuts
    4. Supported file types
    5. Introduction to the workspace
    6. Open and work with cloud documents
    7. Generative AI features
    8. Basic concepts of editing
    9. Quick Actions
    10. Work with layers
    11. Retouch images and remove imperfections
    12. Make quick selections
    13. Image improvements with Adjustment Layers
    14. Move, transform, and crop images
    15. Draw and paint
    16. Work with Type layers
    17. Work with anyone on the web
    18. Manage app settings
  6. Photoshop (beta) (not available in mainland China)
    1. Get started with Creative Cloud Beta apps
    2. Photoshop (beta) on the desktop
  7. Generative AI (not available in mainland China) 
    1. Common questions on generative AI in Photoshop
    2. Generative Fill in Photoshop on the desktop
    3. Generative Expand in Photoshop on the desktop
    4. Generative Fill in Photoshop on the iPad
    5. Generative Expand in Photoshop on the iPad
    6. Generative variations in Photoshop on the iPad
    7. Generative AI features in Photoshop on the web
  8. Content authenticity (not available in mainland China)
    1. Content credentials in Photoshop
    2. Identity and provenance for NFTs
    3. Connect accounts for creative attribution
  9. Cloud documents (not available in mainland China)
    1. Photoshop cloud documents | Common questions
    2. Photoshop cloud documents | Workflow questions
    3. Manage and work with cloud documents in Photoshop
    4. Upgrade cloud storage for Photoshop
    5. Unable to create or save a cloud document
    6. Solve Photoshop cloud document errors
    7. Collect cloud document sync logs
    8. Invite others to edit your cloud documents
    9. Share files and comment in-app
  10. Workspace
    1. Workspace basics
    2. Preferences
    3. Learn faster with the Photoshop Discover Panel
    4. Create documents
    5. Place files
    6. Default keyboard shortcuts
    7. Customize keyboard shortcuts
    8. Tool galleries
    9. Performance preferences
    10. Use tools
    11. Presets
    12. Grid and guides
    13. Touch gestures
    14. Use the Touch Bar with Photoshop
    15. Touch capabilities and customizable workspaces
    16. Technology previews
    17. Metadata and notes
    18. Touch capabilities and customizable workspaces
    19. Place Photoshop images in other applications
    20. Rulers
    21. Show or hide non-printing Extras
    22. Specify columns for an image
    23. Undo and history
    24. Panels and menus
    25. Position elements with snapping
    26. Position with the Ruler tool
  11. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  12. Image and color basics
    1. How to resize images
    2. Work with raster and vector images
    3. Image size and resolution
    4. Acquire images from cameras and scanners
    5. Create, open, and import images
    6. View images
    7. Invalid JPEG Marker error | Opening images
    8. Viewing multiple images
    9. Customize color pickers and swatches
    10. High dynamic range images
    11. Match colors in your image
    12. Convert between color modes
    13. Color modes
    14. Erase parts of an image
    15. Blending modes
    16. Choose colors
    17. Customize indexed color tables
    18. Image information
    19. Distort filters are unavailable
    20. About color
    21. Color and monochrome adjustments using channels
    22. Choose colors in the Color and Swatches panels
    23. Sample
    24. Color mode or Image mode
    25. Color cast
    26. Add a conditional mode change to an action
    27. Add swatches from HTML CSS and SVG
    28. Bit depth and preferences
  13. Layers
    1. Layer basics
    2. Nondestructive editing
    3. Create and manage layers and groups
    4. Select, group, and link layers
    5. Place images into frames
    6. Layer opacity and blending
    7. Mask layers
    8. Apply Smart Filters
    9. Layer comps
    10. Move, stack, and lock layers
    11. Mask layers with vector masks
    12. Manage layers and groups
    13. Layer effects and styles
    14. Edit layer masks
    15. Extract assets
    16. Reveal layers with clipping masks
    17. Generate image assets from layers
    18. Work with Smart Objects
    19. Blending modes
    20. Combine multiple images into a group portrait
    21. Combine images with Auto-Blend Layers
    22. Align and distribute layers
    23. Copy CSS from layers
    24. Load selections from a layer or layer mask's boundaries
    25. Knockout to reveal content from other layers
  14. Selections
    1. Get started with selections
    2. Make selections in your composite
    3. Select and Mask workspace
    4. Select with the marquee tools
    5. Select with the lasso tools
    6. Adjust pixel selections
    7. Move, copy, and delete selected pixels
    8. Create a temporary quick mask
    9. Select a color range in an image
    10. Convert between paths and selection borders
    11. Channel basics
    12. Save selections and alpha channel masks
    13. Select the image areas in focus
    14. Duplicate, split, and merge channels
    15. Channel calculations
  15. Image adjustments
    1. Replace object colors
    2. Perspective warp
    3. Reduce camera shake blurring
    4. Healing brush examples
    5. Export color lookup tables
    6. Adjust image sharpness and blur
    7. Understand color adjustments
    8. Apply a Brightness/Contrast adjustment
    9. Adjust shadow and highlight detail
    10. Levels adjustment
    11. Adjust hue and saturation
    12. Adjust vibrance
    13. Adjust color saturation in image areas
    14. Make quick tonal adjustments
    15. Apply special color effects to images
    16. Enhance your image with color balance adjustments
    17. High dynamic range images
    18. View histograms and pixel values
    19. Match colors in your image
    20. Crop and straighten photos
    21. Convert a color image to black and white
    22. Adjustment and fill layers
    23. Curves adjustment
    24. Blending modes
    25. Target images for press
    26. Adjust color and tone with Levels and Curves eyedroppers
    27. Adjust HDR exposure and toning
    28. Dodge or burn image areas
    29. Make selective color adjustments
  16. Adobe Camera Raw
    1. Camera Raw system requirements
    2. What's new in Camera Raw
    3. Introduction to Camera Raw
    4. Create panoramas
    5. Supported lenses
    6. Vignette, grain, and dehaze effects in Camera Raw
    7. Default keyboard shortcuts
    8. Automatic perspective correction in Camera Raw
    9. Radial Filter in Camera Raw
    10. Manage Camera Raw settings
    11. Open, process, and save images in Camera Raw
    12. Repair images with the Enhanced Spot Removal tool in Camera Raw
    13. Rotate, crop, and adjust images
    14. Adjust color rendering in Camera Raw
    15. Process versions in Camera Raw
    16. Make local adjustments in Camera Raw
  17. Image repair and restoration
    1. Remove objects from your photos with Content-Aware Fill
    2. Content-Aware Patch and Move
    3. Retouch and repair photos
    4. Correct image distortion and noise
    5. Basic troubleshooting steps to fix most issues
  18. Image enhancement and transformation
    1. Replace sky in your images
    2. Transform objects
    3. Adjust crop, rotation, and canvas size
    4. How to crop and straighten photos
    5. Create and edit panoramic images
    6. Warp images, shapes, and paths
    7. Vanishing Point
    8. Content-aware scaling
    9. Transform images, shapes, and paths
  19. Drawing and painting
    1. Paint symmetrical patterns
    2. Draw rectangles and modify stroke options
    3. About drawing
    4. Draw and edit shapes
    5. Painting tools
    6. Create and modify brushes
    7. Blending modes
    8. Add color to paths
    9. Edit paths
    10. Paint with the Mixer Brush
    11. Brush presets
    12. Gradients
    13. Gradient interpolation
    14. Fill and stroke selections, layers, and paths
    15. Draw with the Pen tools
    16. Create patterns
    17. Generate a pattern using the Pattern Maker
    18. Manage paths
    19. Manage pattern libraries and presets
    20. Draw or paint with a graphics tablet
    21. Create textured brushes
    22. Add dynamic elements to brushes
    23. Gradient
    24. Paint stylized strokes with the Art History Brush
    25. Paint with a pattern
    26. Sync presets on multiple devices
    27. Migrate presets, actions, and settings
  20. Text
    1. Add and edit the text
    2. Unified Text Engine
    3. Work with OpenType SVG fonts
    4. Format characters
    5. Format paragraphs
    6. How to create type effects
    7. Edit text
    8. Line and character spacing
    9. Arabic and Hebrew type
    10. Fonts
    11. Troubleshoot fonts
    12. Asian type
    13. Create type
  21. Filters and effects
    1. Use the Liquify filter
    2. Use the Blur Gallery
    3. Filter basics
    4. Filter effects reference
    5. Add Lighting Effects
    6. Use the Adaptive Wide Angle filter
    7. Use the Oil Paint filter
    8. Use the Liquify filter
    9. Layer effects and styles
    10. Apply specific filters
    11. Smudge image areas
  22. Saving and exporting
    1. Save your files in Photoshop
    2. Export your files in Photoshop
    3. Supported file formats
    4. Save files in graphics formats
    5. Move designs between Photoshop and Illustrator
    6. Save and export video and animations
    7. Save PDF files
    8. Digimarc copyright protection
  23. Color Management
    1. Understanding color management
    2. Keeping colors consistent
    3. Color settings
    4. Duotones
    5. Work with color profiles
    6. Color-managing documents for online viewing
    7. Color-managing documents when printing
    8. Color-managing imported images
    9. Proofing colors
  24. Web, screen, and app design
    1. Photoshop for design
    2. Artboards
    3. Device Preview
    4. Copy CSS from layers
    5. Slice web pages
    6. HTML options for slices
    7. Modify slice layout
    8. Work with web graphics
    9. Create web photo galleries
  25. Video and animation
    1. Video editing in Photoshop
    2. Edit video and animation layers
    3. Video and animation overview
    4. Preview video and animations
    5. Paint frames in video layers
    6. Import video files and image sequences
    7. Create frame animations
    8. Creative Cloud 3D Animation (Preview)
    9. Create timeline animations
    10. Create images for video
  26. Printing
    1. Print 3D objects
    2. Print from Photoshop
    3. Print with color management
    4. Contact Sheets and PDF Presentations
    5. Print photos in a picture package layout
    6. Print spot colors
    7. Print images to a commercial printing press
    8. Improve color prints from Photoshop
    9. Troubleshoot printing problems | Photoshop
  27. Automation
    1. Creating actions
    2. Create data-driven graphics
    3. Scripting
    4. Process a batch of files
    5. Play and manage actions
    6. Add conditional actions
    7. About actions and the Actions panel
    8. Record tools in actions
    9. Add a conditional mode change to an action
    10. Photoshop UI toolkit for plug-ins and scripts
  28. Troubleshooting
    1. Fixed issues 
    2. Known issues
    3. Optimize Photoshop performance
    4. Basic troubleshooting
    5. Troubleshoot crash or freeze
    6. Troubleshoot program errors
    7. Troubleshoot scratch disk full errors
    8. Troubleshoot GPU and graphics driver issues
    9. Find missing tools
    10. Photoshop 3D | Common questions around discontinued features

Find workarounds for known issues and limitations in the latest releases of Photoshop.

This document lists the known issues in Photoshop. If you encounter issues not already documented here, report them to the Photoshop community.

Known issues in this article:

macOS compatibility

Apple Silicon

Issue

Workaround

M1 Native issues

Rosetta compatibility issue 

Under Rosetta mode, Select Subject inside Select and Mask cannot detect subject in portrait image.

We are working with Apple to fix this issue. 

Scratch disk full errors

Issue

Workaround

If you encounter a 'Scratch disk full' error, it often means that your hard drive (or drives) used as scratch disk is (are) running out of storage space required to perform a task.

Program Errors

Issue

Solution

Program errors with Actions and Scripts

After updating to Photoshop 24.3, you get an error message if you've a save command recorded in an Action.

For reference, see this community thread.

Roll back to Photoshop 24.2.1.

See Update Creative Cloud apps.

Also, we are working toward a fix for this issue, which should be included in an upcoming update.

Program Error when using Clone Stamp

Photoshop displays the error, "Could not complete your request because of a program error" when using the Clone Stamp tool.

Install Photoshop 23.5 or later.

See Update Creative Cloud apps.

Program Error while opening or saving files

When opening or creating or saving files in Photoshop 2021 (v22.x) you get the following error: "Could not complete this operation because of a Program Error"

Install Photoshop 23.0 or later.

See Program error when saving files

Crash on working with tools

Issue

Solution

Crash on using Remove Tool

Unable to use the Remove tool, and the Photoshop app crashes.

  1. Ensure your GPU drivers are up to date.
  2. Select the More Stable option from Preferences > Image Processing > Remove Tool Processing.

[Win] Crash on using Select Subject or Object Selection Tool

Unable to use the Object Selection tool, Select and Mask, and the Photoshop app crashes.


For reference, see this community thread.

Update your Nvidia driver from the official website. See Nvidia Studio Driver.

 

To learn more, see Update graphics driver for your apps.

Crash on launch errors

Issue

Solution

When you launch Photoshop, it freezes either at the splash screen displaying 'Loading Halide Bottlenecks...' or freezes/crashes during startup.

Unavailable tools and options

Issue

Solution

Missing Adjustments panel with presets

Unable to see the new Adjustments panel with presets in Photoshop.

We are aware of this issue and are actively working on resolving it.

Meanwhile, relaunch Photoshop twice as a workaround to view the new Adjustments panel with presets. 

New document errors

Issue

Solution

Black and white flickering when opening images or starting new documents

When attempting to open an image in Photoshop 24.3, you see black and white strobing or flickering.

 

For reference, see this community thread.

 

Background: This issue occurs when using Photoshop with a graphics card that does not support DirectX 12 feature level 12_0. Use the Display tab within DxDiag to see which feature levels your GPU supports. If below 12_0, consider updating your graphics card hardware.

As a workaround, follow the steps below:

  1. Enable the Older GPU Mode option in Preferences > Technology Previews > “Use Older GPU Mode (pre 2016)”
  2. If you are still having trouble, try enabling the Deactivate Native Canvas option in Technology Previews.

Green screen error when opening new documents

Photoshop 24.0 flickers with a green screen when you open a blank new document or an existing document.

As a workaround, follow the steps below:

  1. Go to Preferences > Performance and disable the Use Graphics Processor option.
  2. Relaunch Photoshop.

Unable to recognize image dimensions from clipboard

When creating a new document with an image copied to your clipboard, the New Document dialog doesn't recognize the correct image dimensions copied to the clipboard.

Check for Updates in the Creative Cloud desktop app

  • Visit the Creative Cloud Desktop app's "Updates" tab, and click Check for Updates. 
  • If that doesn't resolve it, try signing out of Creative Cloud desktop app, and signing back in.

Errors while saving

Issue

Solution

The Save button is disabled or unresponsive in the Save As dialog box

 

After macOS 12.3 update, the save button is disabled or unresponsive in Save As dialog box in Photoshop.

For reference, see this community thread.

Resize the save window a little bit and the Save button will active again.

Text errors

Issue

Workaround

Text changes don't update

In Photoshop 23.0, text changes do not update.

For reference, see this community thread.

As a workaround, do the following:

  • Quit Photoshop. 
  • Install the attached file (PSUserConfig.txt) in your Photoshop Settings folder:
    • Windows[Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\[Photoshop_version]\[Photoshop_version]Settings\
    • macOS//Users/[User Name]/Library/Preferences/[Photoshop_version]Settings/

Type layers (Text)

Unable to select numbers in Right-To-Left mode when the composer is set to World-Ready Layout with Middle Eastern Features enabled. 

In the Paragraph panel, change the paragraph direction to Left-To-Right, select and edit the numbers, then change the direction back to Right-To-Left. 

App launch issues

Issue

Workaround

Slow launch of Photoshop

(Win only) You may encounter delays in the startup of Photoshop on your Windows machine.

As a workaround, do the following:

  1. Re-boot your Windows Image Acquisition properties (WIA)
  2. Open WIA properties, and change Startup Type  from "Automatic" to "Automatic (Delayed Start)

Mouse or cursor stuttering 

Issue

Workaround

If you're an Nvidia G-SYNC user, you might experience mouse stuttering in Photoshop.

 

For reference, see this community thread.

As a workaround, do any of the following:

  • Turn off G-SYNC for Photoshop, specifically by going into Nvidia Control Panel > 3D Settings > Manage 3D Settings. Click the Program Settings tab, select Photoshop from the dropdown menu, scroll down to Monitor technology, set it to Fixed Refresh, and click apply. To learn more, see Nvidia G-SYNC.
  • Go to Preferences > Technology Previews and enable Deactivate Native Canvas. Restart Photoshop.

Interoperability errors

Issue

Workaround

Unable to import Lightroom desktop photos in Photoshop

 

Importing photos from Lightroom desktop to the Photoshop home screen — JPEG, HEIC, TIFF, PNG, and PSD files, may require masks to be recomputed in Adobe Camera Raw for the edits to show properly. Sometimes, the masks may not be recovered in their original form.

If Adobe Camera Raw is unable to recover masks in your Lightroom desktop photos, you can:

  • Export photos from Lightroom to your local machine.
  • Use the export menu in Lightroom and select Edit in Photoshop

Unable to browse in Bridge from Photoshop

 

Bridge does not launch when you click File > Browse In Bridge option from within Photoshop.

As a workaround, do the following:

  1. Uninstall Bridge and Photoshop from your machine.
  2. Rename the below-mentioned DB folders:
    1. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
    2. C:\Program Files (x86)\Common Files\Adobe\caps
  3. Install both Bridge and Photoshop again which you uninstalled in Step 1.

You can also try switching to Bridge from Photoshop using Alt+Tab keys. However, this is not supported on Mac ARM.

Issues with running Photoshop Beta and Retail at the same time

 

After installing Photoshop Beta, Lightroom Classic (Edit in Photoshop) defaults to Photoshop Beta as the default editor instead of the public version.

As a workaround, reinstall the desired version of Photoshop last. 

Adobe Camera Raw errors

Issue

Solution

Select People and Select Objects masks are not working on some versions of Photoshop.

Install Photoshop 23.5 or laterSelect People and Select Objects features require Photoshop version 23.5 or later to work as expected.

See Update Creative Cloud apps.

Unexpected crash while using Select People mask on macOS version 12 devices with less than 2GB VRAM.

To minimize the chances of a crash, upgrade your device configuration to more than 2GB VRAM. 

For more details, see Crash on using the Select People mask.

[Win] Photoshop 23.4 and 23.4.1 crash on launch or exit or after using the Camera Raw filter.

Update the Camera Raw version to 14.4.1, available via the Creative Cloud Desktop App. For help, see the Camera Raw plug-in installer.

Neural Filters errors

Photoshop 3D errors

Other known issues

Issue

Workaround

Rulers not visible

After updating to the February 2023 update of Photoshop 24.2, rulers and guides are not visible.

 

For reference, see this community thread.

As a workaround, follow the steps below:

  1. Enable Preferences > Technology Previews > Deactivate Native Canvas.
  2. Enable Use Older GPU Mode (pre 2016) in Technology Previews.
  3. Restart Photoshop.

(macOS) Pattern Preview does not work

Pattern Preview does not work when Deactivate Native Canvas is enabled in Photoshop.

 

For reference, see this community thread.

As a workaround, go to Preferences > Technology Previews and disable Deactivate Native Canvas. Restart Photoshop.

Unable to import .sky files

(Win only) When the Sky Replacement is open, dragging a .sky file into an empty spot in the tab margin does not trigger the import. The import works on macOS but not on Windows.

As a workaround, you can do any of the following to import a .sky package into a Windows system:

  • Dropping the .sky file onto the empty window in Photoshop should trigger the import of sky presets from the file.
  • If there are open documents, dropping the .sky file onto an empty spot in the tab margin should trigger the import.
  • If there are open documents, dropping the .sky file onto an open document should trigger the import.
  • If Photoshop is closed, dropping the .sky file onto the Photoshop icon should launch the app, and then trigger the import.

Error at loading of ippCV library

When you launch Photoshop 2021 (v22.x) you see one of the following errors:

  • Error at loading of ippCV library.
  • error: (-215:Assertion failed)

Starting with Photoshop 22.0, you will no longer be able to install Photoshop on machines that do not support SSE v4.2 or later. Install Photoshop 2020 (v21.x) on computers with older CPUs that don't support SSE v4.2 or later. See Install previous versions of your Creative Cloud apps.

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line:

  1. e.g. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
  2. Number of Launches: 6
  3. Operating System: Mac OS 10.15.5
  4. System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

If you are unable to open Photoshop but want to identify the SSE version using an Intel utility, see Using Intel identification utility

KBSC (introduced in Photoshop 20.0) to erase while using the Brush tool doesn't work with a German keyboard since there is no Tilde-key beneath the Escape key on a German keyboard.

If you want to use this KBSC, switch system language to English, switch Photoshop language to English, and use an English-default keyboard.

Unable to view presets in the Adjustments panel

 

To view the new presets in the Adjustments panel, you may be required to relaunch Photoshop twice.

The Photoshop team is aware of this issue and is actively working on resolving it.

Remove tool creates black smudge

 

Black smudge happens when the integrated GPU becomes device 0, which usually happens on laptops when the power cord is unplugged.

  • Either plug in the power cord of the machine.
  • Or go to turn off the power saving mode for the device.
  • Environment: MacBook Pro with integrated graphics card (e.g., Intel UHD Graphics 630/AMD Radeon Pro 5500M,5600M, 555X, 560X)
  • Restart your machine after changing the battery settings. 

Remove Tool: Customer sees "Unable to use this tool at this time"

 

Doesn't work in MacOS, all that happens is
"Unable to use this tool at this time".

  • Go to Users > Username > Library > Application Support.
  • See a folder called, “com.adobe.dunamis”.
  • Check your user permission.
  • Make sure the user permission assigned is read + write.
  • The Remove tool should work now.

Support for importing, manipulating, or exporting Acrobat files with 3D layers (including PRC and IGES formats) is now removed from Photoshop.

 

Any actions that interact with PRC or IGES content will now fail with an error message: "Could not complete the command because Photoshop does not recognize this type of file."

 

Files including linked or embedded PRC or IGES formatted content may still be opened in Photoshop, but the formerly 3D layer will be handled as a regular pixel layer.

  Discontinuation of 3D features in Photoshop

Photoshop’s 3D features will be removed in future updates. Users working with 3D are encouraged to explore Adobe’s new Substance 3D collection, which represents the next generation of 3D tools from Adobe. Additional details on the discontinuation of Photoshop’s 3D features can be found here: Photoshop 3D | Common questions on discontinued 3D features.


 Adobe

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