Overview

This document can assist you in resolving problems that occur when you export Adobe Premiere Elements projects to DVD or blu-ray disc. These problems can manifest themselves in many different ways, including (but not limited to) unrecognized DVD/Blu-ray burners, errors, freezes, and Adobe Premiere Elements unexpectedly quitting. If Adobe Premiere Elements returns an error message, search the Adobe Support knowledgebase for specific solution information before performing the tasks in this document.

Before you begin

To benefit most from this document, perform the tasks in order. Track the tasks that you perform and the results of each, including any errors or other issues. Adobe Technical Support uses this information to assist you if you call.

Always restart the computer after a problem occurs to refresh its memory. Continuing to work without restarting the computer compounds the problem.

It's necessary to log on as an administrator to perform some of the procedures in this document.

Note: Windows Vista and Windows 7 users, the procedures in this document are based on the default interface settings for Windows, except for the Control Panel. The steps in this document that involve the Control Panel are written for Classic view. To switch to the Classic view, right-click on the Desktop and choose Properties. On the Appearance tab, select Windows Classic style under Windows and buttons.

Some of these procedures require you to locate hidden files, hidden folders, or files by their full filenames, which include extensions (for example, sample_filename.ini). By default, Windows doesn't show hidden files, hidden folders, and filename extensions for file types that it recognizes. For information on showing hidden files and folders in Windows, see Show hidden files, folders, and filename extensions | Windows XP | Vista | Windows 7 (cpsid_402324)

Beginning troubleshooting

Do the following tasks to determine whether your problem is related to your project or your system. Before performing any of these tasks, back up all personal files (for example, Adobe Premiere Elements files that you created).

1. Make sure that the system meets the minimum requirements to use Adobe Premiere Elements.

Adobe Premiere Elements runs correctly on a system that meets the following requirements:

Note: To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control Panel > System.

2. Make sure that the project size does not exceed disc capacity.

If the project is larger than the maximum capacity of the DVD or blu-ray disc, you can't export it to DVD or blu-ray disc. If the project exceeds disc capacity, Adobe Premiere Elements displays a warning message and the Burn button is unavailable. A standard single-layer DVD holds about two hours of video. A standard dual-layer DVD holds up to four hours of video, depending on your transcode settings. A standard single-layer blu-ray disc holds up to approximately four and a half hours of high-definition (HD) video or 11 hours of standard-definition (SD) video. Adobe Premiere Elements supports only the single-layer Blu-ray format.

3. Burn the project to a DVD folder.

This step applies only if you are attempting to burn a DVD. If you are attempting to create a blu-ray disc, proceed to Step 5.

If Adobe Premiere Elements successfully creates a DVD folder on the hard drive, the problem is most likely not caused by your project. Continue your troubleshooting with System Troubleshooting (Step 8).

If Adobe Premiere Elements does not successfully create a DVD folder on the hard drive, the problem could be with your project. Continue your troubleshooting with the next step.

4. Build a DVD folder from a new test project.

This step applies only if you are attempting to burn a DVD. If you are attempting to create a blu-ray disc, proceed to Step 5.

  1. Start Adobe Premiere Elements.
  2. Create a project.
  3. Import a small sample of different files other than the ones used in the project having the issue. 
  4. Place the imported files on the Timeline or Sceneline.
  5. Select the Share tab and choose Disk. Change the Burn to option to Folder (4.7 GB) or Folder (8.5 GB).
  6. Click Burn.
    • If you can build a DVD folder from the project, continue troubleshooting with Project Troubleshooting (Step 5).
    • If you cannot build a DVD folder from the project, continue troubleshooting with System Troubleshooting (Step 8).

Note: This step is to help determine if the issue is related to the assets used in the project. When creating test projects, testing with only images rather than video is a good test.

System troubleshooting

If you have determined that the problem is with your system, try the following troubleshooting tasks.

5. Completely erase all DVD or blu-ray discs before exporting.

If you use a rewritable DVD or blu-ray disc, use a third-party utility to perform a full erase of the disc before you export.

Note: Using rewritable DVDs  can introduce other errors. If you use a rewritable DVD disc, and if erasing the disc does not resolve the issue, test using a non-rewritable DVD.

6. Try a different type or brand of blank media, or a different DVD or Blu-ray burner.

DVD and Blu-ray burners only support the disc formats and speeds for which they are designed. For more information about which disc formats and speeds your DVD or Blu-ray burner supports, contact the drive manufacturer.

Some DVD and Blu-ray burners don't work well with certain brands of media. And some brands of DVD or Blu-ray burners don't work as well with Adobe Premiere Elements as they do with other applications. Check the compatibility of different brands of media and burners on the Video Help website at www.videohelp.com/dvdmedia. Test burning the project one a different DVD or Blu-ray burner if possible.

7. Close any other DVD or blu-ray disc applications.

Other applications that access the driver for the DVD or blu-ray disc can cause errors when running at the same time as Adobe Premiere Elements. Before building the project, close any other DVD or blu-ray disc applications and restart the computer to ensure that they are not interfering with Adobe Premiere Elements.

If closing other applications and restarting the computer does not solve the problem, uninstall other DVD or Blu-ray disc-burning applications. Then restart the computer. (Removing the applications removes conflicting drivers.)

8. Disable startup items and services.

Antivirus software, firewall software, system recovery software, or other applications and services that load with Windows can interfere with the burning process. To temporarily disable nonessential startup items and services from loading, start Windows in simplified mode.

To start Windows in a simplified mode:

  1. Quit all applications.
  2. Do one of the following to launch the Windows System Configuration Utility:
    • On Windows XP, choose Start > Run, and type msconfig in the Open text box. Click OK.
    • On Windows Vista, choose Start, type msconfig in the Search text box, and then press Enter.
  3. Write down a list of which items are checked or deselected under the Startup and Services tabs. (You use this list to restore your settings.)
  4. Click the General tab, and choose Selective Startup.
  5. Click the Startup tab and select Disable All.
  6. Click the Services tab and select Hide All Microsoft Services.
  7. Select Disable All and then reselect FLEXnet Licensing Service. If you are unsure whether an item is essential, leave it deselected (disabled).
  8. Click Apply, and restart Windows for the changes to take effect.



    Note: Upon restart, you are notified that the System Configuration utility has changed the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.

     
  9. Right-click icons in the Notification Area on the system tray and close or disable any startup items that are still active.
  10. Try to re-create the problem.
    • If the problem no longer occurs, one of the startup items conflicts with Adobe Premiere Elements. Reenable startup items one at a time, testing each one until you determine which item conflicts with Adobe Premiere Elements. Contact that item's manufacturer to see if an update is available.
    • If the problem recurs, startup items are not the cause of the problem and you can reenable them.

To reenable startup items, do the following:

  1. Do one of the following:
    • On Windows XP, choose Start > Run, and type msconfig in the Open text box. Click OK.
    • On Windows Vista, choose Start, type msconfig in the Search text box, and then press Enter.
  2. Click the General tab, and choose Normal Startup.
  3. Deselect any items that you wrote down in Step 3 of the previous section.
  4. Click Apply, and restart Windows for the changes to take effect.

9. Disable the IMAPI CD-Burning COM Service. (Windows XP only)

Note: In Windows Vista, the IMAPI service is implemented differently and is not loaded as a background service.

The native Windows CD burning service sometimes causes conflicts when you try to export to a DVD or blu-ray disc from Adobe Premiere Elements. (The native Windows CD burning service is IMAPI CD-Burning COM Service.) Try disabling this service before you export a DVD or blu-ray from Adobe Premiere Elements.

Note: Disabling the IMAPI CD-Burning COM Service disables the ability of Windows XP to natively burn CD-R/RWs.

To disable the IMAPI CD-Burning COM Service:

  1. Choose Start > Settings > Control Panel, and then double-click Administrative Tools.
  2. Double-click Services.
  3. Right-click IMAPI CD-Burning COM Service and choose Properties.
  4. If the service status is Started, click the Stop button.
  5. Choose Disabled from the Startup Type menu.
  6. Click Apply, and then click OK.

Try to export an Adobe Premiere Elements project to DVD or blu-ray disc. If you cannot export a project to DVD or blu-ray disc without error,  reenable the IMAPI CD-Burning COM Service. To reenable the IMAPI CD-Burning COM Service, repeat Steps 1-6, but choose Automatic from the Startup Type menu in Step 5.

10. Switch the DVD drive controller to DMA Mode.  

DMA (Direct Memory Access) and PIO (Program Input/Output) are used for data transfer. Drives that are set to use PIO instead of DMA require more CPU cycles and transfer data more slowly than drives using DMA. Selecting DMA for the DVD or Blu-ray drive increases the drive's performance and reduces the likelihood of errors.

To select DMA for the DVD or Blu-ray drive:

Note: Enable DMA in the system BIOS before you perform this procedure. See the computer or motherboard documentation for additional information.

  1. Choose Start > Control Panel.
  2. Double-click System.
  3. Do one of the following:
    • On Windows XP, choose the Hardware Tab and click Device Manager.
    • On Windows Vista, choose Device Manager in the Tasks pane.
  4. Expand IDE ATA/ATAPI Controllers and double-click an IDE controller.
  5. Click the Advanced Settings tab.
  6. Do one of the following:
    • On Windows XP, choose DMA If Available from the Transfer Mode menu.
    • On Windows Vista, select the Enable DMA checkbox.
  7. Repeat Steps 5-6 for each IDE controller in the IDE ATA/ATAPI Controllers list.

Note: If you can't change the setting from PIO to DMA mode, it could be due to the other devices connected on the same controller. It could also be a  hardware limitation. Contact hardware manufacturer for more information.

11. Update the DVD/Blu-ray burner firmware.

Contact the DVD/Blu-ray burner manufacturer for the most recent firmware available for your burner.

12. Update the video card driver.

Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver. Or, download one from the manufacturer's website. (To determine the manufacturer of a video card, view the card's properties in Device Manager.)

13. Disconnect additional DVD or Blu-ray burners.

To ensure that other burners don't interfere with the burner you use in Adobe Premiere Elements, disconnect any additional DVD or Blu-ray burners. Then build your Adobe Premiere Elements project.

14. Export the project using one of the DVD or Blu-ray compatible presets.

To create a DVD, export the project as a standard DVD MPEG-2 file and use an alternative DVD authoring application to create a DVD. To create a blu-ray disc, export the project using one of the H.264 or HD presets. Also use an alternative blu-ray authoring application to create your blu-ray disc.

To create a DVD-compliant MPEG-2 file from Adobe Premiere Elements, do the following:

  1. Select the Share tab.
  2. Choose Personal Computer.
  3. Select MPEG from the list of available formats.
  4. Choose one of the NTSC DVD or PAL DVD presets from the Presets pop-up menu.
  5. Enter a name and location for the file.
  6. Click Save.

To create a blu-ray-compliant file from Adobe Premiere Elements, do the following:

  1. Select the Share tab.
  2. Choose Personal Computer.
  3. Select MPEG from the list of available formats.
  4. Choose one of the H.264 or HD presets from the Presets pop-up menu.
  5. Enter a name and location for the file.
  6. Click Save.

If you cannot burn a DVD or blu-ray disc in another application, the DVD or Blu-ray burner or associated drivers are most likely causing the error.

If you can burn a DVD in another application, continue with the troubleshooting tasks in this document. Alternatively, if you were successful in creating a DVD folder, you can use another DVD authoring application to burn those files to DVD.

15. Disable Windows AutoPlay.

The Windows AutoPlay feature sometimes conflicts with the DVD/Blu-ray burning process and causes errors. For more information about disabling AutoPlay, see Windows Help.

16. Refresh the DVD drivers list in the Windows registry.

Note: This task applies to DVD drives only. If your issue is related to a Blu-ray drive, skip this task.

Installation of other DVD- and CD-burning applications could alter the drivers list in the Windows registry. Refreshing this list often resolves problems accessing the DVD burner from Adobe Premiere Elements.

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

To refresh the DVD drivers list in the Windows registry:

  1. Remove Adobe Premiere Elements.
  2. Do one of the following:
    • On Windows XP, choose Start > Run, and type regedit in the Open box. Click OK.
    • On Windows Vista, choose Start, type regedit in the Search box, and then press Enter.
    • On Windows 7, choose Start, enter regedit n the Search box, and press Enter. Choose Yes if prompted by UAC.
  3. Select the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} registry key.
  4. Choose File > Export, enter a name and location for the backup registry key, and then click Save.
  5. In the right panel of the Registry Editor, select the Lower filters line, and press Delete.
  6. Select the Upper filters line, and press Delete.
  7. Close the Registry Editor.
  8. Restart Windows.
  9. Reinstall Adobe Premiere Elements.
  10. Restart Windows.

Note: If this solution doesn't resolve the problem, optionally restore the DVD drivers list in the Windows registry. Double-click the registry key that you exported in Step 4 and restart Windows.

17. Visit the Adobe User to User Forums.

Check to see if other Adobe customers have posted about a similar problem on the Adobe User to User Forums at www.adobeforums.com. Check whether other users have experienced the same issue and have reported any solutions.

18. Contact Adobe Technical Support.

If none of the steps above resolves the error or freeze that you are experiencing with Adobe Premiere Elements, contact Adobe Technical Support. For support options, see Adobe Support Center.

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