Capture process unexpectedly stops after a short time or several minutes

Solution 1: Capture to a hard drive that has sufficient free space.

If the scratch disk for captured video runs out of free space, capture stops suddenly.

Digital video requires a large amount of storage space. For example, the storage requirement for DV video is approximately 13 GB per hour.

To see how much space is available on the current scratch disk for captured video, look in the upper-right area of the Capture panel.

If the scratch disk for captured video doesn't have enough free space for the duration of the video you're capturing, delete files. Or, remove unused programs to make more space available. Or, capture to a drive that has sufficient space.

To change the scratch disk for captured video:

  1. Open a project in Adobe Premiere Elements.

  2. Choose Edit > Preferences > Scratch Disks.
  3. Click Browse in the Capture Video section of the Preferences window.
  4. Select a folder on the hard drive that you want to use, or create a folder.
  5. Click OK.
  6. Click OK to close the Preferences window.

Solution 2: Capture to a hard drive that has sufficient speed.

Use a hard drive that has a rotational speed of at least 7,200 rpm. Use an internal hard drive if possible. If you must use an external hard drive, then use an IEEE 1394 (FireWire) or USB 2.0 external drive. And, use high-quality cables to connect the drive directly to an IEEE 1394 or USB 2.0 port on your computer. Do not connect the drive to a multi-port hub or to another drive.

To change the scratch disk for captured video, see Solution 1.

Solution 3: Capture to an NTFS-formatted hard drive.

If the scratch disk for captured video is formatted in the FAT32 file system, then the capture process can stop suddenly even if the drive has available space. FAT32 limits file sizes to a maximum of 4 GB (approximately 18 minutes of DV video).

To determine the format of a hard drive:

  1. In Windows Explorer, choose Start > My Computer (Windows XP) or Start > Computer (Windows Vista).
  2. Right-click on the icon for a hard drive and choose Properties.
  3. Look at File System in the General tab of the Properties window.

If the current scratch disk for captured video is a FAT32 drive, then choose an NTFS-formatted drive instead. To change the scratch disk for captured video, see Solution 1.

Solution 4: Repair and defragment the hard drive.

Capture c stop unexpectedly if the hard drive is damaged or fragmented. Repair and defragment the scratch disk for captured video. For instructions, see one of these TechNotes:

Solution 5 (Camcorder capture only): Use the camcorder's AC power adapter.

Capture from a camcorder c stop suddenly if the camcorder is drawing power only from its battery. Connect the camcorder to an AC power source (wall socket) before you start capturing.

Solution 6: Quit other applications and temporarily disable anti-virus software.

If other applications are running while you capture video, then another application's use of the hard drive or of other system resources can cause capture to stop suddenly. Quit all other open applications before you start capture, and do not open other applications until you have finished capturing your video.

If anti-virus or other security software is installed on your computer, then temporarily disable it before you start capture. When you have finished capturing, re-enable the anti-virus or other security software. For instructions, see the software's documentation.

Solution 7: Disable the screen saver and any other automatic system events.

Capture can stop suddenly because of the start of an automatic system event, such as a screen saver.

If you use a screen saver or if you have configured any other automatic system events (such as events related to power-saving settings or software updates), then temporarily disable them before you start capture.

Solution 8: Disable startup items and non-essential services.

Startup items (programs that start automatically with Windows) and services (specialized programs that perform functions to support other programs) that run in the background can cause capture to stop suddenly. Disable startup items and non-essential services before you start capture.

To disable startup items and non-essential services, see one of these TechNotes:

Solution 9: Identify videotape problems.

Capture can stop suddenly if the videotape from which you are capturing is damaged. To identify a damaged segment, preview the videotape on a camcorder's LCD screen or on a monitor connected to a VCR/VTR, or try dubbing (copying) the videotape.

Capture can also stop suddenly at the boundary between different formats on the same videotape (for example, if both DV and HDV video are recorded on the same tape). If your tape holds mixed formats, then you must start a new capture session for each format.

Solution 10: Disable the Abort Capture On Dropped Frames option.

Video frames that are not saved to disk during the capture process are called dropped frames. The Abort Capture On Dropped Frames option determines whether dropped frames will cause the application to stop capturing.

By default, Abort Capture On Dropped Frames is not enabled. If it has been enabled, then you can disable it. If you have been experiencing dropped frames during capture, then capturing with this option disabled will prevent the dropped frames from stopping capture; however, the quality of your captured clips can be inferior because of the dropped frames. Before you use this solution, complete the other solutions in this document to prevent dropped frames.

To disable the Abort Capture On Dropped Frames option:

  1. Open a project in Premiere Elements.
  2. Choose Edit > Preferences > Capture.
  3. Deselect the Abort Capture On Dropped Frames option.
  4. Click OK.

Additional information

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