Solutions for the Chrome unsandbox access denied error in Flash

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Applies to: Access

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Issue

When you play Adobe Access stream in Google Chrome, you experience a DRM Error: 3321: [i15nFailed] when you deny the security banner for Flash Player.

Note: In newer versions of the Google Chrome, a more specific DRM Error: 3368: [UserSettingsNoAccess] appears if you click the Deny button in the security banner.

Solution

Before playing protected content, Flash performs some operations that cannot be performed from within Chrome’s Sandbox. Trying to perform operations outside the sandbox triggers Chrome to present the info bar. It's necessary to click Allow to proceed.

If you denied the security question, then it could be necessary to refresh the browser or allow the access using following steps in Chrome.

Click Allow

  1. Open Google chrome, click the options menu in the upper-right corner in Chrome.

    Click the options menu

  2. Click Settings.

    Click Settings

  3. In the Settings panel, explore advanced settings and choose Privacy > Content Setting.

    Settings panel

  4. Make sure that Allow is selected for Behavior. Click OK.

    Click OK

  5. Refresh the browser.


Additional information

To learn more about Adobe Access, click here.