Fix issues for Acrobat Refresh Manager | macOS 13 Ventura

Having trouble with the Adobe Acrobat or Acrobat Reader desktop app after upgrading to macOS 13 Ventura? Learn more about some known issues with Acrobat Refresh Manager and how to fix them.

Why am I being prompted to enable Adobe Acrobat or Acrobat Reader in Login Items?

Acrobat dialog on macOS Ventura

If you encounter any of the following issues while running Adobe Acrobat or Acrobat Reader on Apple's macOS 13 Ventura, see enable Acrobat apps in/as Login Items.

  • Unable to update the Adobe Acrobat or Acrobat Reader applications automatically. 

  • Unable to install updates manually from the application menu, the updates will fail.

Disabling the Adobe Acrobat or Acrobat Reader in Login Items automatically stops many Adobe background processes required for your apps' seamless functioning. It's essential that these critical background processes continue to work even when you aren't using any Adobe apps. Learn more about these Adobe background processes.

How to enable Adobe Acrobat or Acrobat Reader in Login Items?

  1. On your Mac, select Apple menuSystem Preferences, then select Users & Groups.

  2. Select General, then select Login Items at the top.

  3. Enable Adobe Acrobat Reader DC in the Login Items under the Allow in the Background section.

    Enable the Adobe Acrobat Reader app in Login Items

  4. Close the System Preferences window, and then try updating Adobe Acrobat or Acrobat Reader.

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