Troubleshooting license activation issues with InDesign Server

Download the Adobe PRTK tool.

Open Command Prompt as an Admin, and navigate to the Adobe PRTK folder.

Run the following command to generate the prov.xml file:

Windows:

adobe_prtk --tool=VolumeSerialize --generate --serial=1155-XXXX-XXXX-XXXX-XXXX-XXXX 
--leid=V7{}InDesignServer-15-Win-GM --regsuppress=ss.

Mac:

adobe_prtk --tool=VolumeSerialize --generate --serial=1155-XXXX-XXXX-XXXX-XXXX-XXXX
--leid=V7{}InDesignServer-15-Mac-GM --regsuppress=ss.

After the above command runs, the following message is displayed on the terminal or console:

Return Code = 0.

It generates the prov.xml file at the location of the Adobe_prtk file.

Note: LEID depends on the version you are trying to install. Refer to the following information on LEID  for various Creative Cloud versions: 

Creative Cloud
leid=InDesignServer-CS7-Win-GM
leid=InDesignServer-CS7-Mac-GM

Creative Cloud 2014
leid=V7{}InDesignServer-10-Win-GMleid=V7{}InDesignServer-10-Mac-GM

Creative Cloud 2015
leid=V7{}InDesignServer-11-Win-GM
leid=V7{}InDesignServer-11-Mac-GM

Creative Cloud 2017
leid=V7{}InDesignServer-12-Win-GM
leid=V7{}InDesignServer-12-Mac-GM

Creative Cloud 2018
leid=V7{}InDesignServer-13-Win-GM
leid=V7{}InDesignServer-13-Mac-GM

Creative Cloud 2019
leid=V7{}InDesignServer-14-Win-GM
leid=V7{}InDesignServer-14-Mac-GM

Creative Cloud 2020
leid=V7{}InDesignServer-15-Win-GM
leid=V7{}InDesignServer-15-Mac-GM

After the prov.xml is generated; run the following command:

adobe_prtk --tool=VolumeSerialize

It generates return code 0, and the InDesign Server is licensed now.