Confirmation emails cannot be retriggered. If your customer did not receive their confirmation email, please ensure they check their junk folders, sort through their rules or filters, and have them search for mail from firstname.lastname@example.org.
- If the ETLA true-up PO is received before the anniversary date, Adobe will do our best to send one invoice (two if both serialized and non-serialized products are purchased) for additional licenses deployed in excess of the quantities previously purchased.
- In some cases, Adobe may send separate invoices for the past year and remaining years of the ETLA.
- If the ETLA true-up PO is received on or after the anniversary date, Adobe will send one invoice (two if both serialized and non-serialized products are purchased).
Adobe Licensing Website (LWS) will not show orders or license certificates for non-serlialized products that are being processed through the new flow.
License certificates are issued for serialized perpetual products only. ETLA customers sign a contractual agreement representing the terms of their subscription.