Content Not Served Properly 

DHTML/HTML5 Viewer not served properly

• Any case where a DHTML or HTML 5 viewer is not working as the client expects in a live environment

eCatalog not served properly

• Any case were eCatalogs are not served properly
• Includes eCat search problems? Email to friend

Flash viewer not served properly

• Any issue with flash viewers (except eCatalog) is not working as the client expects in the live environment.

Universal player or viewer not served properly

• Any issue with in which a universal viewer is not working as the client expects in the live environment. Does not include eCatalog or Video.
   

Content Preparation/Authoring 

eCatalog authoring/configuration

• Any questions related to eCatalog creation, authoring, or configuration
• S7Info/Infopanel setup. Rollovers. S7OD eCat configurations. Email a friend questions. S7Info problems. Request for Professional Service eCatalog work. Image map work-image mapping

eCatalog search setup/extraction

Skin authoring-eCatalog

Skin authoring-generic

• Loading Animation, Wait icon

Viewer SDK

• Any questions on or issues with either the flash or HTML5 SDK
   

Web Page Integration 

DHTML viewer questions/configuration

eCatalog-general/flash

• General eCatalog questions, or questions specific to flash version.
• Sticky note questions

eCatalog-non-flash

• Includes questions about the universal eCatalog viewer

Flash viewer questions/configuration

• Any questions regarding the flash viewers
• System requirements for Flash viewers. Professional services request for a custom viewer.

Sample code - in process of removal

Spin/mixed media viewers

• Any general questions regarding the spin or mixed media viewers including documentation requests.

Universal player or viewer-general

• Any general questions regarding the universal player or viewer including documentation requests.

Viewers-general/documentation

• Any general questions regarding viewers.
• s7ondemand (s7od) documentation. General sample code requests for the viewers. Viewer preset questions.

Viewers-mobile, iOS and HTML5

• Questions regarding mobile and iOS viewers, including html 5 viewer questions
   

Miscellaneous 

How to delete flash cache

Working with Charles

Where do I get the latest version of Flash Player for my OS?

Determining Scene7 Product Version and Build Numbers

17 Child Pages  

DHTML _ HTML5 Viewer not served properly

DHTML Viewer Questions_Configuration

eCatalog authoring-configuration

eCatalog-general _ flash

eCatalog-non-flash

Flash viewer not served properly

Scene7 Support- eCatalog not served properly

Skin authoring-generic

Universal player or viewer-general

Universal player or viewer not served properly

Viewers-mobile, iOS and HTML5

Flash viewer questions _ configuration

How to Identify Default or Custom Viewer

Viewers-general _ documentation

Troubleshooting tools

Spin _ Mixed Media Viewers

Viewer SDK