Do you see some random document units in the Properties panel? Using those units may cause Illustrator to crash. Read on to how to resolve this issue.

This issue exists only when you use Illustrator 24.1 or 24.1.1 on Windows 7.

Resolution steps

  1. Go to the installation folder of the Illustrator application.
    [Windows] \Program Files\Adobe\Adobe Illustrator 2020\Plug-ins\Extensions
  2. Move TorqExtension.aip to your desktop. If administrator permission is requested, press Continue to grant the permission.
  3. Download TorqExtension.aip.
  4. Copy this downloaded TorqExtension.aip and paste in the Illustrator installation folder (C:\Program Files\Adobe\Adobe Illustrator 2020\Plug-ins\Extensions).
  5. Press Continue to grant the administrator permission.
  6. Open Illustrator.