Adobe Acrobat Sign Release 16.2.1

Production deployment: November 4, 2025

GovCloud deployment: November 6, 2025

• Webhook event for SMS delivery failures - A new webhook event for SMS delivery failures is available, providing a notification when a message can’t be delivered due to invalid numbers, carrier issues, or other problems. Notification is triggered after all retry attempts fail. This helps you quickly alert users, trigger retries, and keep agreements moving without delays—bringing SMS tracking in line with email bounce events.
  
  Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API

Adobe Acrobat Sign Release 16.2

Production deployment: October 7, 2025

GovCloud deployment: October 14, 2025

• Request Signature introduces several UX improvements designed to reduce clicks and improve efficiency - These updates address customer feedback, making the new Request Signature experience faster, more discoverable, and better aligned with the classic workflow.
  • All signature types are expanded by default in Authoring
  • Prefill role is always visible in Authoring
  • Inline add-recipient buttons replace hidden menus
  • Automatic new recipient row when adding an address
  • Copy/paste support for multiple recipient addresses
  • Admin controls to configure the user experience when composing new agreements. Choose between a guided process or expose all sections upfront.
    Review the configuration document here >

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Available by default

• API support for checkbox groups, allowing senders to define multi-select options within a form - Checkbox groups let senders specify how many options recipients must select, bringing new flexibility for agreements that require structured multi-choice input.
  Note that the option for multi-select checkboxes is available for API created agreements only. 
  • Define multi-select checkbox groups.
  • Configure rules for exact, minimum, maximum, or ranged selections.
  • Validation is enforced during signing in the classic eSign experience.
  • Recipient selections are preserved in signed agreements and downloadable form data.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
Review the updated Checkboxes documentation >

• User Invitation to their Acrobat Sign organization - Invite teammates directly from the Acrobat Sign interface with admin-controlled workflows for faster team adoption. Depending on configuration, invited users may be auto-provisioned, routed through Just-In-Time (JIT) provisioning, or require admin approval. This streamlined flow reduces friction for SMB and mid-market teams, accelerates adoption of shared workflows, and gives admins better visibility into real license demand.
  • New Invite button on Home and Manage pages for end users
  • Invited users receive a welcome email and are added seamlessly to the organization
  • Invitations respect existing auto-provisioning rules
  • Admins can review pending requests in the Access requests section
  • If auto-provisioning is disabled, requests are routed to admins for approval

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions VIP licensed only | Configuration scope: Account 
Review the configuration for inviting teammates and automatically entitling them >

• Reorganized Users page - The Users page has been reorganized to better manage users in their various states, and to provide better visibility for newly invited teammates. This helps isolate users who are having trouble activating their accounts and accelerates onboarding for the larger team.
  
  Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions VIP licensed only | Configuration scope: Account 
  Review the new Invite Teammate interface and configuration for automatic license assignment >
   

• Allowed IP ranges for access to Acrobat Sign have been extended to Groups and APIs - More flexibility has been provided for IP restriction controls when securing access to Acrobat Sign. IP restrictions can now be configured at the group level by Group Admins. In addition, restrictions now apply to API access: if an account or group specifies an allowed set of IP addresses, both the Acrobat Sign UI and APIs can only be accessed from those addresses.
  • IP restrictions now apply to both UI and API access.
  • Group Admins can configure IP restrictions for their groups.
  • Users in multiple groups are evaluated against their default group’s IP policy.
  • Integrations and partner applications are allowed by default and not restricted by IP blocking. 
    • Admins can work with Adobe Support to block applications at the group or account level. If access is blocked, the application must use allowlisted IP addresses to connect to Acrobat Sign.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated documentation >

• Quality of life updates for ETLA-licensed customers - The recent updates released for VIP licensed customers are being extended to ETLA-licensed customers with a license value under 100K US (contact your account executive or support if you have any questions):
  • Streamlined admin setup from the Home Page - Acrobat Sign introduces a new Account management section to help account admins quickly access key configuration tools. Add users, organize groups, connect integrations, and migrate templates directly from the Home Page—no digging required.
  • Add users to the Admin Console from Acrobat Sign – Admins can now add users directly from the Users page in Acrobat Sign, automatically updating the Adobe Admin Console.
    • This element is to be rolled out in the first week of November 2025.
  • Admin Console Role assignment now available through Acrobat Sign  - To streamline setup, Acrobat Sign now allows account admins to assign key Admin Console roles—Product and Support Admin—without leaving the product interface.
  • Easier access to the suite of third-party integrations - A new Integrations page has been added to the admin menu, providing direct, intuitive links to the setup files for the individual integrations.
  • Easier HIPAA onboarding through in-product guidance - Organizations subject to HIPAA can now begin the enablement process within Acrobat Sign via a new self-service workflow through the Get Started admin menu. The system sends an automated request to Support and tracks progress based on the BAA signature and system configuration.
  • Fast-track your template migration to Acrobat Sign with automated template conversion - The new template migration feature helps account admins quickly bring their templates into Acrobat Sign. Upload a template ZIP file, convert it automatically, and review results in the authoring environment—no technical expertise needed.

Available environments: Commercial | Available tiers of service:  Acrobat Sign Solutions ETLA licensed accounts with under 100K US in license value | Configuration scope: Available by default

• Remove Certification and Locking Signatures from Digitally Signed Agreements - Organizations that need to pass third-party signature validation services can now request Adobe support to configure their account or group settings to skip the application of Adobe’s Certificate and prevent locking signatures on digitally signed agreements. When enabled, agreements only contain the recipient's digital signatures, reducing rejection rates in strict regional validation tools.
  
  • Account admins can request Adobe support to exclude Adobe Certification and Locking signatures at the account and/or group levels.
  • Agreements contain only recipient digital signatures, improving acceptance by third-party validators.
  • Audit Report records when certification is skipped, including a SHA-256 document fingerprint
  • Applies across all export touchpoints: email attachments, Manage page downloads, API, and webhook payloads
  • Resolves compliance gaps raised by customers requiring validation under regional trust schemes- Description

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group 
Review the documentation for removing the Adobe Certificate >

• Access to the modern Send in Bulk features for Acrobat Sign for Government accounts - Send in Bulk has been updated to access the modern functionality for the Acrobat Sign for Government environment.
  
  Available environments: Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
  Review the Send in Bulk overview >
   

• PDF/A improved to support PDF/A-3B conformance and convert all uploaded files to the selected PDF/A standard - Admins can now enable conversion and normalization of uploaded files—including PDFs, Microsoft Office formats, and raster images—into PDF/A-2b or PDF/A-3b. Existing PDF/A files are validated, repaired if needed, or normalized to the configured target level.
  • Admins can configure PDF/A workflows at the account or group level.
  • Supported conformance levels: PDF/A-2b (default) and PDF/A-3b.
  • Non-PDF and non-compliant PDF documents are automatically converted to PDF/A.
  • Damaged PDF/A files repaired or normalized to the target level.
  • Attachments allowed per PDF/A rules: PDF/A-2b (only PDF/A), PDF/A-3b (any file).
  • Agreements revalidated for PDF/A compliance at signing completion.
  • Audit Reports are optionally generated in PDF/A format and include PDF/A validation/conversion results with conformance level.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated documentation here >

• "Authentication Method Updated" events in Audit Reports - Changes to recipient authentication methods can now be included in the Audit Report as discrete events. When a sender (or authorized delegate) updates a recipient’s authentication method—such as switching from SMS OTP to Email OTP—the update is captured and recorded in the agreement’s audit report, activity log, and API events list.
  • A new event, Authentication Method Updated, appears in the audit report, showing:
    • The recipient impacted
    • The user who made the change
    • The original authentication method
    • The new authentication method
    • The timestamp of the change
  • Events are also exposed through the GET /agreements/{agreementId}/events API.
  • Activity logs display the event with recipient, initiator, and timestamp details.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
Review the updated Audit Log document >

• Rebranding the notary service in Acrobat Sign from Notarize to Proof – The internal strings referring to Notarize Inc in the Acrobat Sign interface have been updated to the new branding: Proof

Available environments: Sandbox, Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group

• IPv6 access for Acrobat Sign for Government- Organizations that use IPv6 on the Acrobat Sign for Government service now have access to the Acrobat  Sign IPv6 addresses:
  • 2001:489a:3102:4::160/124 (IPv6)
  • 2001:489a:3102:4::150/124 (IPv6)

Available environments: Government | Available tiers of service: Acrobat Sign for Government | Configuration scope: Network

• Improved access for user account sharing - Enterprise users have two new access points to share their account to another user:
  • A new Share account access tile on the Home page
  • A new Share account access button at the top of the Manage page

Both buttons route the user to their Personal Preferences menu in the Sharing Status view.

Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Enabled by defualt
 

• The modern Recipient experience for e-signing is now the default environment for all accounts - All accounts have been updated to use the modern e-signing environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
  Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group
   

• The modern Request Signature experience is now the default environment for all accounts - All accounts have been updated to use the modern Request Signature environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
  Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Standard, Acrobat Pro, Acrobat Sign Solutions | Configuration scope: Account or Group
   

• The modern Create Template experience is now the default environment for all enterprise accounts - All accounts have been updated to use the modern Create Library Template environment. Admin controls remain in the Admin menu to enable the classic environment if needed.
  Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
   

• The modern Custom Workflow Designer experience is now the default environment for all accounts - All accounts have been updated to use the modern Workflow Designer environment. Admin controls remain in the Admin menu to enable the classic environment if needed, and switch links remain for users to shift between the classic and modern experiences (if enabled)
  Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Account or Group
   

• API polling threshold for GET API endpoints regarding status retrieval or listing purposes- A new polling threshold now limits how frequently client applications can poll specific  GET /agreement endpoints.
  Available environments: Sandbox, Commercial, Government | Available tiers of service: Acrobat Sign Solutions | Configuration scope: API
   

• Super Group Admin role for OEM Partners - A new Super Group Admin role is available on the OEM 2.0 platform. This role lets partners grant their customers limited administrative capabilities to create and manage groups without exposing full Account Admin privileges.
  • The Partner’s customer can create and manage their own groups.
  • The creator of a group automatically becomes its Group Admin.
  • Account Admins control which group settings are exposed.
  • Group Admins see only relevant settings, such as Message Templates, Email Settings, Send Settings, and Sharing Status.
  • The feature requires UMG (Users in Multiple Groups) to be enabled.
  • Account Admins remain the only role with access to account-level settings and the ability to assign the Super Group Admin role.

Available environments: Commercial | Available tiers of service: Acrobat Sign Solutions | Configuration scope: Group

Previous Releases

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