For AEM 6.2 Forms version of this help, see What's new in AEM 6.2 Forms.

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Adobe Experience Manager (AEM) 6.1 forms brings in several new features and enhancements that help you:

• streamline the form filling experience across channels

• extend digital experiences to documents and correspondences

• simplify deployment, authoring, and management of forms assets

                                      • leverage Adobe Marketing Cloud solutions to increase conversion rate

                                      • increase efficiency of forms and documents processing

                                      • enhance document security




AEM 6.1 forms feature pack 1 is now available! For details, see release notes and what's new in FP1.

Streamline form filling experience across channels

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Empowering customers with digital self-services across channels is increasingly gaining importance for organizations looking to extend their reach and serve customers anywhere, on any device. The customers expect convenience and seamless experience when interacting with digital self-services.

The following new and enhanced AEM 6.1 forms features can help in simplifying user experience and increase form completion and conversion rates.

HTML5 form set

Customers often need to find, fill, and submit multiple forms to apply for a service or benefit. To do this, they have to identify the correct set of eligible forms and fill, submit, and track them individually. It results in a tedious and error-prone experience.

Form set is a collection of multiple HTML5 forms that you can present to your customers in a single set, which can dynamically show or hide eligible forms based on user inputs. The data filled by the customer cascades from one form to another in a form set. In addition, a customer can submit all forms in a form set in a single transaction.

Prefill form fields for returning customers

Customers are often required to fill in a form afresh even for the services that they avail frequently, like filing online tax returns or paying utility bills. With AEM 6.1 forms, customers who have already filled out a form do not have to type in the information for the same service requests again. AEM forms portal provides the capability to fetch information directly from previously filled forms. It helps save customers' time and effort in re-applying for a service.

Auto-save forms

Most digital forms provide a button to save a work-in-progress form. However, if a customer forgets to click Save and the form gets closed accidently, it can lead to loss of data and frustration as the customer will need to fill in the form again. With AEM 6.1 forms, you can configure a form to save automatically at a regular interval or when a certain event triggers. Customers can then access the saved forms from any device. Moreover, the auto-save option can be configured for anonymous users who are not logged in.  



Extend digital experiences to documents and correspondences

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With increasing usage of mobile devices for digital transactions, including accessing and interacting with documents and correspondences, it is critical to provide seamless and consistent customer experiences across touch points.

The following new features of AEM 6.1 forms help you improve document experiences on mobile devices.

Adaptive documents

AEM 6.1 forms allows creating documents that are responsive and that render automatically based on user device and settings. It makes convenient for customers to read and interact with documents, such as welcome kits or statements, on mobile devices. You can also include personalized and targeted content and forms in an adaptive document to make it interactive and relevant for customers.

Correspondence management

With AEM forms, you can create, manage, and deliver personalized and interactive customer correspondences. The new and modern HTML user interface enables creating modular and reusable fragments and templates for use in documents and correspondences suitable for delivery across multiple channels.  



Simplify deployment, authoring, and management of form assets

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Organizations are always looking for ways to help their customers better and reduce cost by simplifying deployment, creation, and management of assets. AEM 6.1 forms introduces several new and enhanced features to help you improve operation efficiencies.

New features on OSGi stack

A number of new services and utilities have been introduced to run within the OSGi stack of AEM forms.

  • PDF Generator service enables you to convert and assemble documents in different formats as PDF.
  • Barcoded service extracts data from electronic images of barcodes from PDF and TIFF files.
  • Watched folder to process files using an AEM workflow, a script, or a service.
  • Ability to use AEM assets or AEM sites as a single repository for forms and documents.

Enhancements in adaptive forms

AEM 6.1 forms brings in several enhancements in adaptive forms to simplify authoring of forms and enhance form filling experience.

  • Create reusable form components (aka form fragments) that will be available in AEM Content Finder for use across adaptive forms. It helps save significant authoring time and effort and brings consistency across forms.
  • Create responsive and dynamic tables to present complex data with configurable layouts for mobile devices. It also supports using XFA table components in adaptive forms.
  • Define the styling of individual adaptive form components using inline CSS properties.
  • Perform A/B tests on adaptive forms for better conversion.
  • Configure auto generation of document of record (DoR) for non-XFA adaptive forms.
  • Export and import adaptive forms.


Leverage Adobe Marketing Cloud solutions to increase conversion

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Knowing your customers is absolutely critical to your digital marketing strategies to help customers connect with businesses. Adobe Marketing Cloud provides a comprehensive set of marketing solutions to help you achieve that goal. AEM 6.1 forms integrates with Marketing Cloud solutions like Adobe Analytics, Adobe Campaign, and Adobe Target to help you gain deep insights into customer behavior, distribute personalized communications across channels, and include targeted content in customer communications for better conversions and increased customer engagement. 

Adobe Analytics

Integration of AEM forms with Analytics can help you:

  • Track and measure end-user interactions to assess forms and document experiences
  • Increase conversion by finding and removing barriers to form completion
  • Reduce cost by quashing effort toward changes that don’t affect conversion

Adobe Campaign

Integration of AEM forms with Campaign can help you:

  • Create, manage, and distribute targeted and personalized customer communications
  • Trigger event-based communication to customers in real-time  

Adobe Target

Integration of AEM forms with Target can help you:

  • Run A/B tests on forms and documents and pick a winner for enhanced customer experience
  • Include personalized, relevant, and targeted content in customer communications for better conversion


Increase processing efficiency

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One of the key challenges for organizations is to improve process efficiencies while reducing their costs and turnaround time in serving their customers efficiently. AEM 6.1 forms brings in several new features and enhancements to help you achieve this goal.

  • AEM forms workspace app supports adaptive forms and HTML5 forms sets, thereby streamlining the form filling and verification process for mobile workers.
  • HTML workspace users can now can submit and approve multiple tasks in one go.
  • Batch or on-demand generation and assembly of PDF documents using PDF Generator service.
  • Support for PDF Advanced Electronic Signature (PAdES) part 3 and 4 for long-term validation of signed documents.
  • Watched folder support for processing forms and documents through AEM workflows, scripts, or services.


Enhance document security

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AEM 6.1 forms introduces the following enhancements in Document Security to help you protect, control, and track confidential documents.

  • Document Security extension for MS Office now supports protecting and opening protected office documents from MS Office 2013.
  • Added capability to provide custom error messages to unauthorized users trying to open a protected document.
  • Added capability in External Authorizer to specify custom validity period of a document for a user.
  • Reader Mobile now supports opening protected PDFs if the Document Security server is behind a proxy that requires basic authentication.
  • Java SDK updates:
    • Two-way SSL/mutual authentication for authentication with Document Security server.
    • Policy set can now be managed using Java SDK, which was supported only from the UI in previous releases.


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