某些 Creative Cloud 应用程序、服务和功能在中国不可用。
Only have a few minutes to learn the basics? No worries! Here's the most essential things to read and watch for each functionality of Adobe Social, and a list of handy resources.
General Info
Learn what Social is, how it works, and how it can help you manage your company's online presence.
Having trouble logging in? Learn the quickest, easiest way to access Adobe Social.
To Read
Learn how to add your Facebook pages to Social.
General Info
Content Calendar versus Publisher
The Publish features let you simultaneously post content to Facebook, Google+, and LinkedIn pages that you manage; your Twitter and Sina Weibo accounts; and your YouTube channels. You can also publish to Audience Groups and Page Groups.
To Read
Create an audience to use in publishing and moderation tasks.
General Info
Moderate posts and comments across social properties from within one convenient workflow.
To Read
Create a New Moderation Feed (Unified Moderation)
Create a moderation feed that displays posts from a single social platform (Facebook, Twitter, LinkedIn, or AEM Social Communities), or posts that have been escalated from within Social.
Create moderation rules that automatically delete posts containing specified words that you never want to appear on your Facebook pages.
Use the Escalation page to configure the Escalation controls that display when you click Escalate while moderating a post or a tweet. You can choose which reasons and suggestions display and specify the default assignee for each reason. You can also add new reasons or suggestions to the controls.
General Info
Understanding the Social/Analytics Integration
Learn how we've integrated Social and Analytics.
The Analytics menu lets you access, configure, and manage Social reports.
To Read
Use the Custom Reports menu to access individual reports surrounding campaigns, authors, platforms, and terms. Additionally, you can access other reports configured by using SAINT classifications.
Social Campaigns
To read - Social Campaigns
Use the Social Campaigns report to view data from content that is assigned to various campaigns in your report suite.
Custom Reports
To read - Custom Reports
Use the Custom Reports menu to access individual reports surrounding campaigns, authors, platforms, and terms. Additionally, you can access other reports configured by using SAINT classifications.
Competitor Analytics
To read - Competitor Analytics
The Competitor Analytics reports let you see how the Facebook pages of your designated competitors compare to your owned Facebook pages. You can view metrics for Total Page Likes, New Page Likes, Post Engagements, and New Posts during the specified time period.
Social Buzz
To read - Social Buzz
Use the Social Buzz report to get a complete view of your tracked social rules.
Social Properties
To read - Properties
Use the Properties report as a navigational tool to navigate into your social properties and to see statistics for your social properties.
Post Analytics
To read - Post Analytics List View
Use the Post Analytics report in list view format to view overall post statistics across all properties in your Social account. You can also drill down to view statistics for individual properties (Facebook posts, Google+ posts, tweets, and so forth).
To read - Post Analytics Roll-Up View
Use the Post Analytics report in roll-up view format to view post data in a table format with sortable columns, growth metrics, and metric totals for each platform.
Adobe Social's Community Forum - A place to engage with fellow Adobe Social users. Ask questions, start discussions, exchange knowledge, and get help!
General Overview - What is Adobe Social? Learn about Social's capabilities and how using social media can help your business.
Understanding Adobe Social - Learn what Social is and how is can help you.
Release Notes - Keep up to date with what's new with Social.
Social Training Videos - Got a few minutes and want to learn something new? Check out our training videos!
FAQ - See what our frequently asked questions are, and of course, the answers.
Enhancement Requests - Got a great idea? Help us improve Social by submitting it here! You can also vote on other's ideas to help get them implemented.
Training - Want to learn even more? See what courses and training options are available.
Real-time statuses of Adobe products - See real-time statuses of Adobe products and when our next scheduled maintenance.
Adobe Social's Community Forum - A place to engage with fellow Adobe Social users. Ask questions, start discussions, exchange knowledge, and get help!
Adobe Social's brand new Help Page - Your place for up to date news about everything Adobe Social. Featuring Release Notes, FAQs, information on webinars, a blog round up, our latest training video, & much more.
In Product, go to Social > Help > Help Home