Exit code 6 or Exit code 7 install errors | Creative Cloud

Exit code 6 or exit code 7 error during installation

When installing a Creative Cloud application, you receive one of the following errors:

Exit Code: 6
Exit Code: 7

Installing Creative Suite, Photoshop Elements, or Premiere Elements?

For help resolving an exit code 6 or exit code 7 error you receive while installing a Creative Suite application, Photoshop Elements, or Premiere Elements, see Exit code 6 or exit code 7 install errors | CS.

Solution 1: Rename Adobe folders in the Applications or Program Files folder

Note: Before attempting this solution, make sure that you have attempted to uninstall the programs you are trying to install.

Often, files left over from previous install attempts can lead to read or write file system errors. Check the Applications (Mac OS) or Program Files (Windows) folders for folders left from a previous installation or update attempt.

  1. Navigate to:

    Mac OS: /Applications

    Windows: C:\Program Files\Adobe\

  2. Look for folders that are clearly named for the applications you are trying to install, and rename them. For example, rename Adobe Photoshop CC to Adobe Photoshop CC old.

  3. Check for a folder named AdobePatchFiles and rename it.

  4. (Mac OS only) Rename the Adobe folder in the Applications folder to Adobe old.

  5. Reinstall the software.

  6. If your installation is successful, confirm that your other Adobe applications are working, and then delete the renamed folders.

Solution 2: Verify file permissions

These errors can indicate a problem with file permissions. To resolve them, verify that you have read and write access to the necessary files and folders.

  1. Check the Creative Cloud main installation log for the error codes and record any file paths associated with the error messages.

    ملاحظة:

    See Troubleshoot install issues with log files | Creative Cloud for information about opening and reading the log file.

  2. Identify the parent folder (or directory) in the file path for each error message. The parent folder is the folder directly before the final folder in the error message.

    Identify the parent folder for each error message.

  3. Close all Adobe applications.
  4. Follow instructions below for your operating system to modify permissions.
    ملاحظة:

    This solution requires administrative privileges on your computer. Log in with an administrative user account.

Solution 3: (Windows only) Repair Microsoft Visual C++ Redistributable Packages

  1. Go to Control Panel > Programs > Programs and Features.

  2. Check for Microsoft Visual C++ Redistributable Packages installed.

    ملاحظة:

    You can search your Adobe install log file to find the exact version of the Microsoft Visual C++ Redistributable Package that caused the error. Then, either repair or reinstall only that version.

  3. One by one, right-click each version, select Change, and click Repair in the next window.

    ملاحظة:

    If Change is not available for a version, you can uninstall and then reinstall the files. Visit the Microsoft Download Center to download a new copy of the redistributable package installation files.

  4. Restart your computer.

  5. Reinstall your Adobe application.

Solution 4: Restart your computer in a safe mode

  1. Restart your computer following the instructions in one of these documents:

  2. Reinstall your Adobe application.

Solution 5: (Windows only) Repair the Microsoft Windows Installer

  1. (Windows 7) Choose Start > All Programs > Accessories.

    -or-

    (Windows 8.1/10) Right-click the Start menu icon.

  2. (Windows 7) Right-click Command Prompt and choose Run As administrator.

    -or-

    (Windows 8.1/10) Choose Command Prompt (Admin).

  3. In the Command Prompt window, type sfc /SCANNOW and press Enter.

  4. When the system scan completes, type msiexec /unreg in the Command Prompt window and press Enter.

  5. Type msiexec /regserver in the Command Prompt window and press Enter.

  6. Reinstall your Adobe application.

Solution 6: Review the installation log file

Exit code 6 and Exit code 7 are generic error codes. To help determine the exact cause of the error, look in the installation log under "There are problems with your installation." The error message describing what went wrong appears below the exit code.

For details on where to find log files and how to review them, see  Troubleshoot install issues with log files | Creative Cloud.

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