Troubleshoot

Plugin installation errors using ExManCmd or UPIA

Plugin installation errors in apps

Can’t install plugins in Adobe XD

Cannot find plugins on Adobe Exchange

Unable to find the Trusted Root certificates

Error notification when installing font files

Unable to find uploaded files

Unable to upload fonts

Unable to access the library panel

Broken links in Creative Cloud libraries

Unable to add fonts on Mac

Unable to access cloud documents on multiple devices

Creative Cloud desktop app stuck on launch screen

Apps won't launch due to subscription error

Known and fixed issues in Creative Cloud on desktop

Can’t access Creative Cloud services

Beta apps aren't visible in Creative Cloud desktop app

Update failed due to network connectivity issues

Auto-update is disabled or not available

Resolve Creative Cloud update errors

Unable to sync Creative Cloud files

Download and run the Log Collector tool

Download and run the Limited Access Repair tool

Download and run the Creative Cloud Cleaner tool

Prepare to run the Creative Cloud Cleaner tool

Log Collector tool overview

Limited Access Repair tool overview

Unable to sign in to Creative Cloud

Unable to receive notifications on Creative Cloud desktop app

Uninstalled apps appear as up-to-date

New releases missing from Apps panel

Error notification when uploading files

Error notification when accessing libraries