Enable logging in the Adobe Connect application for desktop

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Senast uppdaterad den 19 maj 2021

Enable logging in the Adobe Connect application for desktop for versions 9 and 10.

The Adobe Connect application for desktop or Adobe Connect 8 meeting add-in has a built-in debugging feature. It is disabled by default, but can be enabled when required.

Obs!

Adobe Technical Support sometimes asks you to enable logging to assist them in troubleshooting a support request.

To enable logging in the application for desktop, follow the instructions below for the appropriate operating system:

Windows: Download the attached mms.zip file to the workstation where you want to enable logging. Extract the mms.cfg file and place a copy in: C:/Windows/system32/Macromed/Flash (32-bit Windows) and C:/Windows/SysWOW64/Macromed/Flash (64-bit Windows).

Download mms.cfg file to generate the logs on Windows OS.

Hämta

Hämta fil

mms.zip

Mac OS: Download the mms.zip file to the workstation where you want to enable logging. Extract the file into this directory: MainDisk:Library:Application Support:Macromedia

Download mms.cfg file to generate the logs on mac OS

Hämta

Hämta fil

mms.zip

Ubuntu: No mms file is required; the log is created automatically

Adobe Connect creates the log file the first time that you enter a meeting room. By default, the log file is named adobeconnectaddin.log, and is created in the following folders:

C:/Users/{user}\Documents (Windows Vista and Windows 7)
MainDisk:Users: (Mac OS)
~/ (Ubuntu)

The following configuration parameters can be edited in the mms.cfg file to control the logging functionality. Enable the SingleFileLogging parameter in mms.cfg file.

Log file entry	Usage
PlayerLogging	0 to disable, 1 to enable logging.
SingleLogFile	0 for multiple log files, 1 for a single log file. When set for multiple log files, the log filenames are appended with a timestamp. Therefore, there can be logs for multiple instances of the application. For every application, it creates a log file. Note: Multiple instances of the application are supported only on Windows.
LogSizeLimit	Number of kilobytes limit to the log file. Default is 1024 (1 MB).