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Email links triggered from modified templates throw an error in Captivate Prime
An error occurs after clicking a link for an automated email/welcome email/enrollment mail.
HTTP Status 400 - Bad request
This usually happens when the email templates are incorrectly customized.
To avoid any errors that are related to broken links, which may appear due to customization, follow the steps below:
Note the points when editing an email template:
- We recommend that you modify an email template from within the Captivate Prime interface.
- Copy-paste the modified template on to a Notepad/Word file to store a copy of the changes made.
- Avoid replacing any dynamic text in the template which is highlighted in blue. For example, “OrganizationName”, “Learner”, “click here”, “CertificateName”, and so on.