System requirements | Adobe Captivate Prime


 Microsoft Windows 7, 8, 10 (64-bit versions only).


macOS X 10.12, 10.13, 10.14, 10.15


8 GB of RAM.


Minimum supported resolution- 1024 x 720.

Disk space

Minimum 5 GB of available hard-disk space.


  • Microphone required for audio recording.
  • Webcam required for video recording.


An active Internet connection and Adobe Captivate Prime learner account required to use the application.

Browser specifications


The immersive layout home page is not supported on IE 11 browsers.

  • Google Chrome version 43 and above.
  • Latest versions of Edge, Safari (version 13 and above), and Firefox.
  • Internet Explorer version 11 and above 

Recommended size of images

  • Masthead: 1280 x 360 px.
  • Image on the catalog card: 280 x 100 px
  • Size of the training card: 300 x 240 px
  • Social Banner: 1600 x 240 px

Minimum screen resolution for desktop

 1366 x 768 pixels

Device specifications for mobile

  • iOS: iOS 11 and above.
  • Android: Version 9 and above.
  1. Mobile browser supports only learner role in immersive layout.
  2. Captivate Prime mobile app only supports the learner role.

Supported browsers on Mobile

  • Chrome on Android
  • Safari on iOS

Number of users

Captivate Prime supports importing upto one million (1,000,000) users in the system.

Maximum content size

The maximum file size that can be uploaded is 600 MB.


If the size of the user.csv file exceeds 100 MB, importing this file may cause the browser to behave unexpectedly. The issue occurs because the browser runs out of memory.

We recommend importing large size user.csv files using the automated Box/Exavault workflow. To know more, see Migrating files


Captivate Prime uses cookies to provide seamless login and content consumption experience. Captivate Prime stores two cookies, APRIMEID and PRIMEC, which enable a user to be remembered on a particular device, and allows the user to resume any trainings from the point where they were left off, and other such experiential benefits.

Captivate Prime requires these two cookies to authorize and authenticate every API call to ensure appropriate data access and seamless learning experience.

Supported content formats

Module Upload

Content type



"pdf", "docx", "doc", "xls", "xlsx"

PowerPoint presentations

"pptx", "ppt"


"mp4", "wmv", "3gp", "3g2", "3gp2", "asf", "avi", "f4v", "h264", "mpe", "mpeg", "mpg", "mpg2", "m4v", "mov", "wmv"



SCORM 2004







"mp3", "wav", "aac", "m4a", "wma", "vorbis", "pcm", "eac3", "amr", "ac3"


"png", "jpg”, "jpeg", "gif"

User Profile Pic

"png", "jpg”, "jpeg", "gif"

Company Logo

"png", "jpg”, "jpeg", "bmp", "gif"

Certifications upload

 "png", "jpg”, "jpeg", "pdf", "doc", "docx", "gif"

Resources /course attachments

 All file formats

Height and width specification for uploading elements



Badge on the Learner Achievements board

40x40 pixels

Expanded badge in the Learner application

90x90 pixels

User profile pic on Learner Achievements

100x100 pixels

User profile pic on Sign-out dropdown

42x42 pixels

Company Logo on header

45 pixels in height, width is calculated accordingly.

Company Logo on Prime Home Page

100 pixels in height, width is calculated accordingly.

Captivate Prime Desktop App

  • Supported OS: Windows 7, 8, 10 (64-bit versions only), macOS X 10.12, 10.13, 10.14, 10.15
  • Processor: Intel® CoreTM i5 or faster.
  • RAM: 8 GB
  • Display: Minimum supported resolution is 1024x720 display. 
  • Disk space: Minimum 5 GB of available hard-disk space.
  • Recording: Microphone required for audio recording; webcam required for video recording.
  • Miscellaneous: Internet connection and Adobe Captivate Prime learner account required for using the application.


Supported browsers and screen readers

The following combinations are supported:

  • Chrome + NVDA
  • Edge + Narrator
  • Mac Safari + VoiceOver

Support for immersive mobile

The following are supported:

  • Android+Talkback
  • iOS+voiceOver

Network requirements

Ensure that the following third-party domains are whitelisted if you are on any network that has restrictions.

  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *
  • *


Technical overview


Adobes logotyp

Logga in på ditt konto