Adobe supports Adobe Experience Manager (AEM) on the platforms as detailed in the following information in this document.
For any issues that are specifically related to the platform itself, you will need to contact the platform vendor directly.
Depending upon the platform on which you install AEM, there could be different sets of requirements for user management.
- Installed Java Platform, Standard Edition JDK - or other supported Java Virtual Machines
- Experience Manager Quickstart file (Standalone JAR or web-application deployment WAR)
Digital asset use cases need more base memory. See Deploying and Maintaining for details.
You will have to increase these in accordance with your operational expectations. Please see the Hardware Sizing Guidelines for further information.
This document lists the supported client and server platforms for Adobe Experience Manager. Adobe provides several levels of support, both for our recommended configurations and for other configurations.
Adobe recommends these configurations and provides full support as part of the standard software maintenance agreement.
|A: Supported||Adobe provides full support and maintenance for this configuration. This configuration is covered by Adobe's quality assurance process.|
|R: Restricted Support||To ensure our customers project success, Adobe provides full support within a restricted support program, which requires that specific conditions are met. R-level support requires a formal customer request and confirmation by Adobe. For more informations, please contact Adobe Customer Care.|
|E: Expected to work||The configuration is expected to work, and there are no reports to the contrary.|
|Z: Not supported||The configuration is not supported. Adobe does not make any statements about whether the configuration works, and does not support it.|
The application requires a Java Virtual Machine to run, which is provided by the Java Development Kit (JDK) distribution.
Adobe Experience Manager operates with the following versions of the Java Virtual Machines:
It is recommend to track the Security Bulletins from the Java vendor to ensure the safety and security of production environments and install the latest Java Updates.
|Oracle SE 8 JDK 1.8.x (64bit)||A: Supported
|Oracle SE 7 JDK 1.7.x (64bit)||Z: Not supported|
|IBM J9 VM (build 2.8, JRE 1.8.0)||Z: Not supported|
|IBM J9 VM (build 2.6 & 2.7, JRE 1.7.0)||A: Supported|
|IBM J9 VM (build 2.4 & 2.6, JRE 1.6.0)||Z: Not supported|
|HP JDK 8.0.x||A: Supported|
|HP JDK 7.0.x||Z: Not supported|
- The IBM JRE is only supported on IBM server platforms (AIX), or in conjunction with WebSphere Application Server.
- The HP JRE is only supported on HP server platforms (HP-UX).
There are various options to deploy the repository of Adobe Experience Manager. Following a list of supported technologies and storage options.
|File System (1)||Repository Microkernel (TAR files)||A: Supported|
|File System (1)||To store binaries||A: Supported|
|MongoDB Enterprise 2.6 (2)||Repository Microkernel
||Z: Not supported|
|MongoDB Enterprise 3.0 (2)(3)||Repository Microkernel||A: Supported|
|MongoDB Enterprise 3.2 (2)(3)||Repository Microkernel||A: Supported|
|IBM DB2 10.5||Repository Microkernel||R: Restricted Support|
|Oracle Database 12c||Repository Microkernel||R: Restricted Support|
|Microsoft SQL Server 2012 (4)||Repository Microkernel||R: Restricted Support|
|Amazon S3||To store binaries||A: Supported|
|Apache Solr||To use as internal search engine||A: Supported|
- 'File System' includes block storage that is POSIX compliant. This includes network storage technology. Mind that file system performance might vary and influences the overall performance. It is recommended to load test AEM in combination with the network/remote file system.
- MongoDB Sharding is not supported in AEM.
- MongoDB Storage Engine WiredTiger is supported only.
See Deploying Communities for additional information regarding the AEM Communities capability.
MongoDB is third-party software and is not included in the AEM licensing package. For more information see the MongoDB licensing policy page.
In order to get the most of your AEM deployment, Adobe recommends licensing the MongoDB Enterprise version in order to benefit from professional support. See Recommended Deployments for more information.
The license includes a standard replica set, which is composed of one primary and two secondary instances that can be used for either the author or the publish deployments.
In case you wish to run both author and publish on MongoDB, two separate licenses need to be purchased.
Adobe Customer Care will assist qualifying issues related to the usage of MongoDB with AEM.
For more information, see the MongoDB for Adobe Experience Manager page.
Supported relational databases as listed above is third-party software and is not included in the AEM licensing package.
In order to run AEM 6.2 with a supported relational database, it is required that you have a separate support contract with a database vendor directly. Adobe Customer Care will assist qualifying issues related to the usage of relational databases with AEM 6.2.
Please note, that all relational databases are currently supported within Level-R on AEM 6.2, which comes with support criterias and a support program as stated in the Level-R description above.
Adobe Experience Manager can run either as a standalone server (the quickstart JAR file) as web application within a third party application server (the WAR file).
|Quickstart built-in Servlet Engine (Jetty 9.2)||A: Supported|
|Oracle WebLogic Server 12.2 (12cR2)||A: Supported|
|Oracle WebLogic Server 12.1.3 (12c)||A: Supported|
|Oracle WebLogic Server 10.3.6 (11g)||Z: Not supported|
|IBM WebSphere Application Server 9||Z: Not supported|
|IBM WebSphere Application Server 8.5.5||A: Supported|
|IBM WebSphere Application Server 8.5.5 Liberty Profile||A: Supported|
|IBM WebSphere Application Server 8.5||A: Supported|
|IBM WebSphere Application Server 8||Z: Not supported|
|IBM WebSphere Application Server 7||Z: Not supported|
|Apache Tomcat 8||A: Supported (2)|
|Apache Tomcat 7||Z: Not supported|
|Apache Tomcat 6||Z: Not supported|
|JBoss EAP 7.0.0 with JBoss Application Server||Z: Not supported|
|JBoss EAP 6.4.0 with JBoss Application Server 7.5||A: Supported|
|JBoss EAP 6.3.0 with JBoss Application Server 7.4||A: Supported|
|JBoss EAP 6.2.0 with JBoss Application Server 7.3||Z: Not supported|
|JBoss EAP 6.1.0 with JBoss Application Server 7.2
||Z: Not supported|
|JBoss Application Server 7.1||Z: Not supported|
|Microsoft Windows Server 2016||Z: Not supported|
|Microsoft Windows Server 2012 R2||A: Supported|
|Microsoft Windows Server 2012||A: Supported|
|Microsoft Windows Server 2008 R2||Z: Not supported|
|Microsoft Windows Server 2008||Z: Not supported|
|Oracle Solaris 11||A: Supported with limitations (3,5)|
|Oracle Solaris 10||A: Supported with limitations (3,5)|
|RedHat Linux Kernel 2.6 and 3.x Distributions (1)||A: Supported|
|Debian Distribution incl. Ubuntu 14||A: Supported|
|HP-UX 11i v1-3||A: Supported with limitations (2,3,4,5)|
|IBM AIX 7.1||A: Supported with limitations (2,3,5)|
|IBM AIX 6.1||Z: Not supported|
|SUSE Linux Enterprise Server 12||A: Supported|
|SUSE Linux Enterprise Server 11||Z: Not supported|
|Apple OS X Server||E: Expected to work (6)|
- Linux Kernel 2.6 and 3.x includes derivatives from Red Hat distribution, including Red Hat Enterprise Linux, CentOS, Oracle Linux and Amazon Linux.
- Please see the section Support for XMP metadata write-back
- No support for Dynamic Media Imaging. Dynamic Media Video is supported.
- No support for XFA based adaptive forms, XFA to PDF and/or HTML conversion (Experience Manager Forms), and AEM Forms add-on features.
- No support for Advanced Raw file transformation (Experience Manager Assets)
- Not supported in production environment for AEM Forms.
Adobe Experience Manager running in virtual machines in the cloud computing environments is supported in compliance with Adobe's support policy for all other system components (operating system, JVM, application server, etc).
Experience Manager works with virtual machines in the following cloud computing environments, similar to the deployment on other virtual servers or dedicated servers:
The Dispatcher is the caching and load balancing component. Download the latest Dispatcher version from Adobe PackageShare. Experience Manager 6.2 requires Dispatcher version 4.1.12 or higher.
|Apache httpd 2.4.x||A: Supported (1)|
|Apache httpd 2.2||A: Supported (1) (2)|
|Apache httpd 2.0||Z: Not Supported|
|Microsoft IIS 10 (Internet Information Server)||Z: Not Supported|
|Microsoft IIS 8.5 (Internet Information Server)||A: Supported|
|Microsoft IIS 8.0 (Internet Information Server)||A: Supported|
|Microsoft IIS 7.5 (Internet Information Server)||Z: Not Supported|
|Microsoft IIS 7 (Internet Information Server)||Z: Not Supported|
|Oracle iPlanet Web Server 7||A: Supported|
(1) Web servers built on the basis of Apache httpd source code will have the same level of support as the version of httpd on which it is based only in the following cases:
- The HTTP server was built using only official Apache source distributions, or
- The HTTP server was delivered as part of the operating system on which it is running.
Examples: IBM HTTP Server, Oracle HTTP Server
If in doubt, please ask Adobe for confirmation of the support level related to the respective server product.
Dispatcher is not available for Apache 2.4.x for Windows operating systems.
(2) Adobe will drop support for Apache httpd 2.2 after Dec 2017, and recommends to upgrade to Apache httpd 2.4. In case you stay with Apache 2.2 beyond Dec 2017, it is recommended to
use a Linux distribution that commits to Apache 2.2 security updates. The latest dispatcher release of 2017 for Apache 2.2 will still be available for download until end of 2018.
The Adobe Experience Manager user interface works with the following client platforms. All browsers are tested with the default set of plug-ins and add-ons.
The user interface is optimized to be used on larger screens (typically notebooks and desktop computers) and tablet form factor (such as Apple iPad or Microsoft Surface). The phone form factor is not supported.
Support for browsers with rapid release cycles:
Mozilla Firefox, Google Chrome and Microsoft Edge release updates every few months. Adobe is committed to provide updates for Adobe Experience Manager to maintain the support level as stated below with upcoming versions of these browsers.
|Browser||Support for Classic UI
||Support for Touch-optimized UI|
|Microsoft Edge (1)||A: Supported||A: Supported|
|Microsoft Internet Explorer 11 (1)||A: Supported||A: Supported|
|Microsoft Internet Explorer 10||Z: Not supported||Z: Not supported|
|Microsoft Internet Explorer 9 (2)||A: Supported||Z: Not supported|
|Microsoft Internet Explorer 8||Z: Not supported||Z: Not supported|
|Mozilla Firefox 50+||A: Supported||A: Supported|
|Mozilla Firefox 45 (ESR) (3)||A: Supported||A: Supported|
|Google Chrome 55+||A: Supported||A: Supported|
|Apple Safari 10 (macOS)||A: Supported||A: Supported|
|Apple Safari 9 (OS X)||A: Supported||A: Supported|
|Apple Safari 8 (OS X)||A: Supported||A: Supported|
|Apple Safari on iOS 10 (1,4)||Z: Not supported||Z: Not supported|
|Apple Safari on iOS 9 (1,4)||Z: Not supported||A: Supported|
- (1) AEM Forms does not support authoring on mobile devices.
- (2) Not supported for AEM Forms
- (3) Extended Support Release of Firefox Learn more about this on mozilla.org
- (4) support for Apple iPad and Apple iPad mini
Microsoft Internet Explorer 9 is not supported for the user administration interface of AEM, including Adobe’s identity management system.
Generally, the browser support level for sites is depending on the implementation of the templates, design and component output, and therefore in control of the party implementing these parts.
Some browser-related exceptions for mobile clients are as listed below. These exceptions are only for AEM Forms:
- HTML5 Forms does not support default Android browser.
- Mobile clients are supported only for HTML5 Forms and Forms Portal.
- Forms Portal is supported on Safari on iPad only.
- Blackberry browser supports only adaptive forms.
Microsoft Windows 7+
To successfully connect with Microsoft Windows 7+ to an AEM instance that is not secured with SSL, basic authentication over unsecured network must be enabled in Windows. This requires a change in the Windows Registry of the WebClient:
- Locate the registry subkey:
- Add the BasicAuthLevel registry entry to this subkey using a value of 2 or more.
To improve responsivness of the WebDav Client under Windows - see Microsoft Support KB 2445570
This section provides special notes and more detailed information about running Adobe Experience Manager and its add-ons.
All elements of Adobe Experience Manager (Instance, Dispatcher) can be installed in both IPv4 and IPv6 networks.
Operation is seamless as no special configuration is required, when needed you can simply specify an IP address using the format that is appropriate to your network type.
This means that when an IP address needs to be specified you can select (as required) from:
- an IPv6 address
for example http://[ab12::34c5:6d7:8e90:1234]:4502
- an IPv4 address
for example http://126.96.36.199:4502
- a server name
for example, http://www.yourserver.com:4502
- the default case of localhost will be interpreted for both IPv4 and IPv6 network installations
for example, http://localhost:4502
With dynamic media enabled, the system also has additional technical requirements.
Dynamic Media is disabled by default. You can enable Dynamic Media.
The following hardware requirements are applicable for both Linux and Windows:
- Intel Xeon or AMD Opteron CPU with at least 4 cores
- 16GB of RAM minimum
- RedHat Enterprise 5 or CentOS 5.5 and later with latest fix patches
- 64-bit Operating System
- Swapping disabled (recommended)
- SELinux disabled (See note that follows)
If the locale is set such that LC_CTYPE is not equal to en_US.UTF-8, it will prevent dynamic media from working. To see what its value is type "locale" at the command prompt. If it not set to that, then set the LC_CTYPE environment variable to the empty string by typing "export LC_CTYPE=" before running AEM.
Disabling SELinux: Image Serving does not work with SELinux turned on. This option is enabled by default. To remedy this issue, edit the /etc/selinux/config file and change the SELinux value from:
SELINUX=enforcing to SELINUX=disabled
NUMA Architecture: Systems with processors featuring AMD64 and Intel EM64T are typically configured as non-uniform memory architecture (NUMA) platforms, which means that the kernel constructs multiple memory nodes at boot-time rather than constructing a single memory node.
The multiple node construct can result in memory exhaustion on one or more of the nodes before other nodes become exhausted. When memory exhaustion happens the kernel can decide to kill processes (for example, the Image Server or Platform Server) even though there is available memory.
Therefore, Adobe recommends that if you are running such a system that you turn off NUMA using the numa=off boot option to avoid the kernel killing these processes.
Hostname of server must be resolvable: Make sure that the hostname of the server is resolvable to an IP address. If that is not possible, please add the fully qualified hostname and the IP address to /etc/hosts:
<ip address> <fully qualified hostname>
- Microsoft Windows Server (2008 R2, 2012, 2012 R2)
- Swap space equal to at least twice the amount of physical memory (RAM)
To use Dynamic Media on Windows, Microsoft Visual Studio 2010, 2013, and 2015 redistributables must be installed.
- The Microsoft Visual Studio 2010 redistributable can be found at http://www.microsoft.com/en-us/download/details.aspx?id=13523
- The Microsoft Visual Studio 2013 redistributable can be found at https://www.microsoft.com/en-us/download/details.aspx?id=40784
- The Microsoft Visual Studio 2015 redistributable can be found at https://www.microsoft.com/en-us/download/details.aspx?id=48145
AEM Forms PDF Generator supports only English, French, German, and Japanese versions of the supported operating systems and applications.
- PDF Generator requires Acrobat DC to perform the conversion.
- AEM Forms supports only 32-bit editions of supported software.
- The OCR PDF (Searchable PDF), Optimize PDF, and Export PDF features are supported only on Microsoft Windows.
Supported Formats for Conversion to PDF
Adobe® Acrobat® DC Pro
XPS, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, DWG, DXF, and DWF
|Microsoft® Office 2013||DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT|
Microsoft® Office 2010
DOC, DOCX, XLS, XLSX, PPT, PPTX, RTF, and TXT
ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, XLS, XLSX, DOC, DOCX, PPT, PPTX, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, HTM, RTF, and TXT
ODT, ODP, ODS, ODG, ODF, SXW, SXI, SXC, SXD, DOC, DOCX, XLS, XLSX, PPT, PPTX, image formats (BMP, GIF, JPEG, JPG, TIF, TIFF, PNG, JPF, JPX, JP2, J2K, J2C, JPC), HTML, and HTM
XMP write-back is supported and enabled for the following platforms and file formats:
- Linux (32-bit, needs 32-bit application support on 64-bit systems). For steps to install 32-bit client libraries, see How to enable XMP write-back on 64-bit RedHat Linux.
- Windows Server
- Oracle Solaris
- Mac OS X (64-bit)
The AEM Screens Player 3 supports media player hardware with following Operating Systems:
- Apple iOS 10.2 and newer
- Apple OSX 10.11 and macOS 10.12
- Google Android 4.4.2
- Google Android 5.1.1 with updated Android System WebView Version 52+
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