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Manage Learning Manager orders and billing

  1. Learning Manager User Guide
  2. Introduction
    1. New features summary
    2. Release Notes
    3. System requirements | Adobe Learning Manager
    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
    5. Learning Manager compliance to GDPR
    6. Accessibility in Learning Manager
    7. Support for custom domain
  3. Get Started
    1. Getting started as Administrator
    2. Getting started as an Author
    3. Getting started as a Learner
    4. Getting started for Managers
    5. Getting started as an instructor in Learning Manager
  4. Administrator
    1. User log in
    2. Add users and create user groups
    3. Add classroom locations
    4. Create course modules, instances, and learning programs
    5. Learning Manager Content Catalog
    6. Content marketplace
    7. Reports
    8. Learning Paths
    9. Learning plans
    10. Manage Learning Manager orders and billing
    11. Job Aids
    12. Certifications
    13. Catalogs
    14. Add users in bulk
    15. Impersonate a Learner and Manager
    16. Multiple SSO Logins
    17. Peer accounts
    18. Create and modify skills and levels
    19. AI-based recommendation of courses
    20. Gamification
    21. Customize learner homepage
    22. Badges
    23. Color themes
    24. Learner transcripts
    25. Waitlist & attendance management
    26. Fluidic player
    27. Announcements
    28. Email templates
    29. Adobe Connect integration
    30. Settings
    31. Notifications
    32. iPad & Android tablet users
    33. Getting started as Administrator
    34. Purge users
    35. Tags
    36. Learning Manager Content Catalog
    37. Custom roles
    38. Catalog labels
    39. xAPI in Learning Manager
    40. Monitoring and moderating Social Learning as an admin
    41. Enable full control of shared catalog
    42. Map skill with skill domains
  5. Integration Admin
    1. Migration manual
    2. Learning Manager Connectors
    3. Integrate Learning Manager with AEM
    4. Install Salesforce package in Learning Manager
    5. Install Microsoft Teams connector
    6. Application developer manual
    7. Learning Manager App for Salesforce
    8. Settings
    9. Manage custom roles via CSV files
  6. Authors
    1. User login
    2. Content library
    3. Creating, modify, and publish courses
    4. Catalogs
    5. Job Aids
    6. Adobe Connect integration
    7. Add learning objects in different locales
    8. User notifications
    9. Email templates
    10. How to choose course modules?
    11. Preview as learner
    12. Settings
    13. xAPI in Learning Manager
  7. Instructor
    1. Modules
    2. Managing learners for your session
  8. Learner
    1. Log in
    2. Profile Settings
    3. Catalogs
    4. Courses
    5. Fluidic player
    6. Learning Programs
    7. Certifications
    8. Job Aids
    9. Badges
    10. Skills & Levels
    11. Gamification
    12. User notifications
    13. Announcements
    14. Waitlist & attendance management
    15. Learning Manager app for Salesforce
    16. Adobe Connect integration
    17. Learner App for mobiles and tablets
    18. Social Learning in Learning Manager
    19. Adobe Learning Manager desktop application
    20. Learner home page
    21. Share to Social Learning
    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
    1. User log in
    2. Manager dashboard
    3. Reports
    4. Learning Objects
    5. User notifications
    6. Learner transcripts
    7. Settings
    8. iPad & Android tablet users
  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager
Obs!

Credit card-based purchase is only available in the US region.

Obs!

The prices of Adobe Learning Manager subscriptions will increase.

The price of a new subscription order will be $9 per month per learner. All new subscriptions will be $9.

All existing subscriptions will continue until canceled or auto-cancelation upon failure of payment.

If you are an existing user with at least one active subscription ($4), you will continue to be on $4 per month per learner. If you do not have any active subscription, a new subscription will incur $9 per month per learner.

Manage Learning Manager billing, place orders by using a credit card, subscribe using a Purchase Order, or via a Monthly Active Users plan.

Adobe Learning Manager has a flexible, customer-friendly, and one of the best pricing models to cater to your organization needs. For more information, see the Learning Manager page.

Only the Administrators of your organization can manage billing.

If you want to contact Adobe for more information about Learning Manager subscription and billing, write to us at learningmanagersales@adobe.com.

Place orders using credit cards

You can buy a subscription for a maximum of 3500 learners through any single credit card payment order. The first order in the account must be for a minimum of 10 learners.

  1. On the Administrator app, click Billing on the left navigation pane.

  2. On the Billing Information page, add the number of users in the Add Users field. When using a credit card for pre-paid subscriptions, you can see the number of users that you can add for the subscription. The number of users you can add must not exceed the number mentioned in the section Remaining.

  3. After specifying the number of users to add, click Place Order in the upper-right corner of the page.

  4. Review the estimate that appears on the screen.

    The annual subscription fee is calculated based on the number of users who are added for the subscription.

    Click Proceed.

  5. On the Payment Details page, you can view the estimated price of the order. The

    currency appears based on the current locale.

    Payment details
    Details of order placed

    You can also change the locale by choosing the country from the drop-down list.

    Change locale
    Change locale

  6. Enter your contact information, choose the credit card type, and provide the details of the credit card. After you’ve entered the required details, click Complete Order.

  7. After you’ve placed the order, to see the recently ordered packages, click the Order History tab on the Billing page.

    Order history
    View order history

Check order status

All orders can have one of the four statuses:

Active: An order is active, and users are registered successfully.

Suspended: An order moves into suspended state in the following scenarios:

  • Delay in receipt of payment from the credit card
  • Expiry of the credit card.
  • Payment is declined for any recurring payment cycle.

Canceled initiated: An order moves into this state when the Learning Manager Administrator deactivates the account. The order then moves into a canceled state after receiving the cancellation confirmation of the order.

Update subscription details

  1. In the list of orders, click Edit.

    update subscription details by clicking edit
    Update subscription details by clicking edit

  2. In the Subscription details page, click Edit Subscription.

  3. Choose the item that you want to edit:

    a.      Payment method: Use this option to update payment details, such as, credit card.

    b.      Address: Use this option to update address details.

Cancel a subscription

To cancel an order:

  1. In the left pane of the Administrator page, click Billing.

  2. In the Billing page, on the upper-right corner, choose Actions > Deactivate Account.

  3. Once the Administrator deactivates the account, all existing orders in the account are canceled from the next billing cycle.

Obs!

When an account is deactivated by the customer, it enters a trial state for the next 30 days. The account owner receives three reminder emails to revive the account. If the owner does not reactivate the account, none of the users are able to access Learning Manager apart from the owner.

Place orders using Purchase Order

You can choose purchase order process as an alternative mode of payment. As a pre-requisite, your organization’s account must be registered with Adobe. Your organization account is charged for this process. The account is charged based on a learner’s activities. Only Learning Object-level activities are charged. To place an order using PO:

  1. Send an email to learningmanagersales@adobe.com and mention the number of required learners.

  2. The Learning Manager team sends you an activation key.

  3. In the Billing page of the Administrator app, enter the activation key.

  4. Click Activate in the upper-right corner of the page.

Check account status

After an account gets activated, the account can be in any of the following states:

  • Trial – You can create an Adobe Learning Manager account and use it without any payment for a period of 30 days. There is no limit on the number of learners registered during the trial period.
  • Active – In this state, the account has active learner subscriptions with recurring monthly payment as per the subscription order.
  • Inactive – An account moves into inactive state in the following scenarios:

o   After the trial period if there are no active subscription orders in the account.

o   Administrator deactivates the account, which results in canceling all the existing orders in an account from the next billing cycle of subscription.

o   Payment is declined for active orders in an account even after reminders.

Obs!

An inactive state does not cancel your account with immediate effect. You receive at least a couple of reminders from the Learning Manager team asking you to provide the latest information about your credit card if it has expired. In an inactive state, only an administrator can log in to the Learning Manager account. All other users cannot access the account.

  • Activation required – Your account moves into this state when the Learning Manager administrator chooses to deactivate the account. All the orders of this account get canceled. The collection of payment for these orders does not happen from the next billing cycle. The status of the account remains in this state until the day of the last billing cycle. In this state, all users can continue to use the application without any impact until the end of the last recurring payment date.

Cancel a subscription

To cancel an active subscription, contact the Learning Manager support team.

Account termination fee

If you want to cancel the subscription before the completion of the annual term, an early termination fee is charged. The termination fee is equivalent to 50% of the subscription price of the remaining commitment period.

Monthly Active Users (MAU) plan

You can choose a MAU plan as your preferred way of billing. This option generates billing based on the number of monthly unique active users. The monthly unique active users are added cumulatively for a period of 12 months starting from the month of plan activation. This number is used for billing for the period.

Use the following example to understand how MAU is calculated.

Let there be a case where the number of users per month are as follows:

  • Month 1 = 50
  • Month 2 = 500
  • Month 3 = 5000
  • Month 4 to 12 = 10

Total Monthly Active Users that are billed = Month 1 + Month 2 + Month 3 + Month 4 to 12 = 50 + 500 + 5000 + 90 = 5640.

The billing for the period would be for 5640 users.

At the end of the 12-month period, the usage count is reset back to zero and a new period for MAU plan starts. You can add multiple activation keys to increase the purchased number of seats.

Any user who performs the following actions or achieves completions due to actions taken by others is considered as a monthly unique active user for that calendar month.

  • Consuming a course, learning program or certification.
  • Consuming, downloading a Job Aid or course attachments.
  • Consuming, downloading or creating personal notes.
  • Participating in Social Learning by creating Boards, posts or comments.
  • Achieving completions due to External Certificate submission approvals or attendance for a classroom/virtual classroom sessions.

View usage details

  1. To view the number of active users by month, click View Usage Details.

  2. On the page that displays, you can view the following:

    a.      Overall usage: You can check the total number of active users, users who are consuming Learning Manager in a month, and the number of users who have not yet signed up for any course.

    b.      Monthly usage: You can see a table of unique active users per month.

Download usage report

You can also download the data of the number of active users by month and year. To download, click Download Detailed Report.

On the Generate Report Request dialog, enter the required months and year, and click Generate.

generate report request page
Download usage report

If you close the browser window, the download starts the next time you visit Learning Manager.

Obs!

The reports are saved in the Downloads folder of your browser.

Cancel a subscription

To cancel an active subscription, contact the Learning Manager support team.

Frequently Asked Questions

1. How to add/remove subscriptions from an account?

To add subscriptions in an account, add the number of users for who you'd like to purchase subscriptions. Then on the upper-right corner, click Place Order. Review the estimate and click Proceed. Enter your account details and also your credit card details. Then to purchase the subscriptions, click Complete Order.

To remove an active subscription, contact the Learning Manager support team.

2. How to change a credit card for subscriptions?

In the Order History tab, for an active account, click Edit. Then on the Subscription Details page, click Edit Subscription. Enter your new credit card details and click Update Payment Method.

Update credit card details
Update credit card details

3. How to update the Billing information on Learning Manager?

To update the billing information, follow the steps below:

  1. Log in as Admin and click Billing.
  2. In the list of orders, click Edit.
  3. In the Subscription details page, click Edit Subscription.

Choose the item that you want to edit:

  1. Payment method: Use this option to update payment details, such as, credit card.
  2. Address: Use this option to update address details.

4. Can I partially cancel a subscription?

No, you cannot cancel a subscription partially. If you need to reduce the number of seats that you have purchased, you can cancel the subscription at the end of the billing cycle and then purchase the number of seats required.

5. How do I get an Invoice for my Credit card payments?

Contact FastSpring to get an invoice for your payments, using one of the following ways:

  • Create a service request with FastSpring using the link https://questionacharge.com.
  • Send an email to FastSpring on orders@fastspring.com requesting for the invoice.
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