When you install or update Adobe Acrobat DC/Adobe Acrobat Reader DC using any of the following methods:
- Using Help > Update
- Install using the Creative Cloud Desktop app
- Download the update manually and install
The installation fails with the following error message:
"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: <Product Install Path>\AcroCEF\RdrServicesUpdater.exe".
Error when you manually install Acrobat Reader DC from the Reader Download Center (https://get.adobe.com/reader)
The error is shown due to a missing update for Universal C Runtime in Windows. Install the update using one of the following ways:
Download the update manually from Microsoft Download Center.
Once the required update is installed, retry the Acrobat DC/Acrobat Reader DC installation.
You must be on Windows 7 Service Pack 1 (SP1) or higher to apply this update.
Use Windows update to update the OS automatically.
Retry Acrobat DC/Acrobat Reader DC installation, once all the available Windows updates are installed.
Double click the downloaded Visual C++ redistributable (vcredist_x86.exe) package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.
Do not delete the latest installed msvcr120.dll and msvcp120.dll files.