Problem

When you install or update Adobe Acrobat DC/Adobe Acrobat Reader DC using any of the following methods:

  • Using Help > Update
  • Install using the Creative Cloud Desktop app
  • Download the update manually and install

The installation fails with the following error message:

"Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: <Product Install Path>\AcroCEF\RdrServicesUpdater.exe".

Error when you use Help > Update workflow

    Acrobat DC

Using Help > Update in Acrobat DC

    Acrobat Reader DC

reader-update

Error when you install Acrobat DC using the Creative Cloud Desktop app

thor1
thor2

Error when you manually download the installer and update

    Acrobat DC

Acrobat_DC_Web_WWMUI.exe file downloaded from support page.

    Acrobat Reader DC

AcroRdrxxxxxxxxxx.exe downloaded from ftp.adobe.com site

Error when you manually install Acrobat Reader DC from the Reader Download Center (https://get.adobe.com/reader)

Install from the Acrobat Reader Download Center
Error during installation from Acrobat Reader Download center

Solution

The error is shown due to a missing update for Universal C Runtime in Windows. Install the update using one of the following ways:

Solution 1

Download the update manually from Microsoft Download Center
Once the required update is installed, retry the Acrobat DC/Acrobat Reader DC installation.

Note:

You must be on Windows 7 Service Pack 1 (SP1) or higher to apply this update.

Solution 2

Use Windows update to update the OS automatically.
Retry Acrobat DC/Acrobat Reader DC installation, once all the available Windows updates are installed.

Solution 3

  1. Download Visual C++ Redistributable Packages for Visual Studio 2013 from Microsoft Download Center.

  2. If you're on a 64-bit machine navigate to the folder C:\Windows\SysWOW64\ else navigate to C:\Windows\System32, on a 32-bit machine.

    Note: If C:\Windows\SysWOW64 folder exists then you're on a 64-bit machine.

  3. Search for the file msvcr120.dll and msvcp120.dll, and rename both the files.
    Don't delete the files. If the Visual C++ redistributable (vcredist_x86.exe) package fails to install, you can rename the files back.

  4. Double click the downloaded Visual C++ redistributable (vcredist_x86.exe) package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.
    Do not delete the latest installed msvcr120.dll and msvcp120.dll files.

  5. Install Acrobat DC/Acrobat Reader DC.

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