This document provides information on the list of known issues in Character Animator.

List of known issues in Character Animator CC 1.5 (April 2018)

Issue: If a Character Animator scene is added to the queue in Adobe Media Encoder using the Add Source (+) button and the scene is later updated in Character Animator, the queued scene includes those updated changes to the scene. Therefore the scene does not match the version when it was added to the queue.

Workaround: Add the scene to the queue via File > Export > Video via Adobe Media Encoder menu command.

Issue: Open or import a puppet created in an earlier version of Character Animator. If the puppet has the Particles behavior but no Physics behavior applied, the particles do not emit.

Workaround: Add the Physics behavior to the puppet. The Particles behavior requires Physics to be at or above the same group in the puppet hierarchy that Particle is applied to.

List of known issues in Character Animator CC 1.1 (October 2017)

Issue: While rendering scenes, the scene doesn't show any content and only shows the current background color.

Workaround:

  • Click the Refresh Scene button at the bottom of the Scene panel. 
  • If that doesn't work, try Option-clicking (Mac) / Alt-clicking (Windows) Refresh Scene. 
  • If you still face the issue, please file a bug report and attach a project or artwork file.

Issue: In an Illustrator file, layers and groups with “Guide” in their name are not interpreted as guides/handles. The content of such files still render even if muted in the artwork file. Only paths are supported by Character Animator.

Issue: Applying the Draggable handle tag to the top-level origin handle for a puppet does not allow the puppet to be dragged in the scene.

Workaround: If the puppet’s layers are enclosed in a single top-level group, apply the Draggable tag to that group’s origin.

Issue: Face, Keyboard Triggers, and Lip Sync behaviors in projects and puppet files created in earlier (Beta) versions of Character Animator might appear as obsolete.  They appear with "obsolete” after their names when opened in the latest Character Animator. Though they still work, they do not benefit from improvements made in newer versions.

Workaround: If you want to update the obsolete behaviors to the latest versions, and do not have any recordings for them, or if you don't mind losing the recordings, select the puppet in the Project panel. Now remove the obsolete behaviors, and add the newer versions of the behaviors. For the obsolete Keyboard Triggers, replace with Triggers.

If you update the behaviors for a puppet imported from a .puppet file, be sure to export a new .puppet file to share with other users. They cannot be imported into earlier versions of Character Animator once re-exported.

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