Troubleshooting & help
Audience Manager resources
Audience Manager helps you manage your data pipeline. The service is a catalyst that transforms generic users and raw data signals into actual audience segments used for multi-channel marketing efforts. Additionally, Audience Manager provides tools for tag management and audience analytics while simultaneously meeting the privacy and data security needs of clients and consumers. Learn more.
While the recommendation for bulk changes is to use the Audience Manager API, the BAAAM tool is offered as a courtesy to help simplify the process.
This article will help you download the tool along with instructions on how to use it.
Top 10 support issues
Analytics events (conversion events, success events) are fired from Analytics calls and can be passed to Audience Managee by using Client Side DIL or Server Side Forwarding. Using either method, it is possible to get events from Analytics hits. Learn more
You can use the Visitor Profile Viewer for both Traits and Segments. A cookie destination can also be used to verify Segments. For more information on how to utilize both solutions, please see the following article.
Match Rates are affected by the type of traffic used in the segment (mobile versus desktop), as well the ability of the Audience Manager system to successfully ID Sync the user. For more information please see the following article