Due to recent Microsoft Windows XP Service Pack 2 (SP2) updates to the Internet Explorer browser, Adobe Shockwave Player content may not play as desired.

The following list describes the most common reasons Shockwave content fails to display on a computer with a Microsoft Windows XP (SP2) operating system.

  • Adobe Shockwave Player is disabled.
  • Pop-up window blocking is set to high.

Shockwave Player disabled

One of the new features of Windows XP SP2 is that you can better manage Internet Explorer browser add-ons. Specifically, you can disable and enable certain ActiveX controls. The graphic icon shown in the image below indicates that the ActiveX control used on the current page has been disabled.

If you browse to a page that has Shockwave content, but you have disabled the Shockwave ActiveX control, you will see this icon in the right corner of the Internet Explorer status bar.

Solution: Enable the ActiveX control

Follow the steps below to enable an ActiveX control that has been disabled in Internet Explorer.

  1. In Internet Explorer, choose Tools > Manage Add-ons.
  2. Look for 'Shockwave ActiveX Control' under the heading"Disabled".
  3. Select this entry and choose Enable at the bottom of the dialog box.
  4. Click the Update ActiveX button.
  5. Click OK to exit the dialog box.

Pop-up windows are blocked

When Pop-up blocking is set to medium, Internet Explorer automatically blocks pop-up windows that are created by other windows/scripts. When Pop-up blocking is set tohigh, Internet Explorer will also block pop-up windows that may appear because you clicked on a link.

When Internet Explorer blocks a pop-up, you should hear a warning sound and the gold-colored information bar should appear. You should also see the following icon in the status bar:

The options in the information bar allow you to temporarily allow popup windows, always allow popup windows from this site, or change your popup blocking options. If you don't see the information bar, you can change your settings by choosing Tools> Popup blocking from within Internet Explorer.

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