Adobe Bridge crashes when opening an image file in Camera Raw

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Issue

In Adobe Bridge, when you try to open an image file directly in Camera Raw (JPG, RAW, or any other), the image doesn't open in the Camera Raw window and Bridge crashes. 

Crash report
Adobe Bridge crash report

Operating System

Windows

Workaround

To address this issue, we recommend following the instructions below and update your NVIDIA driver:

  1. Manually remove all NVIDIA graphics driver modules installed on your system. Here’s a video that explains how to uninstall NVIDIA graphics driver from your system.

  2. Restart your machine.

  3. Install the latest Game Ready NVIDIA drivers.

    Opomba:

    Important: Performing Windows Update does not update your graphics driver. Go directly to your card manufacturer's website to check for driver updates.

If the issue still persists, do the following:

  1. Go to Edit > Camera Raw Preferences > Performance.

  2. In the Performance dialog box, choose Use Graphics Processor and select Off from the setting options.

    Use Graphics Processor setting options
    Use Graphics Processor setting options