Integrated customer profile

An integrated customer profile is available for each contact of your database. This marketing history combines all relevant marketing information concerning contact with a client into one single view. You can then access all digital behaviors, online and offline transactions in a central location: contact information, emails received, tracking logs, subscriptions and unsubscriptions, etc.

To access the integrated customer profile, steps are as follows:

  1. From the Adobe Campaign home page, click the Customer profiles card or the Profiles tab.

  2. Select a contact.

    mkt_hist_access

You can then access the Marketing history of this contact.

mkt_hist_view

Key information about the profile is gathered in this page, as well as the list of events.

Click an event in the list to open it: you can access the message which has been sent or the service which the profile has subscribed to.

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