Creating a multilingual push notification

Step 1: Upload multilingual content variant

Step 2: Preview and finalize a push notification using multilingual content variants

Step 3: Send and analyze multilingual push notification delivery

In the Marketing activities, click the Create button then select Mobile app notification.

Select the template Send multilingual push to Campaign profiles if you want to target the Adobe Campaign profiles who have subscribed to your mobile application or the template Send multilingual push to app subscriber to send a push notification to all users who have opted in to receive notifications from your mobile application.

Enter the push notification properties such as the label, description, etc.

In the Audiences windows, drag and drop queries to fine tune your audience.

The queries added depend on the chosen template: if you chose the Send multilingual push to Campaign profiles template you can query known recipients of your mobile application. Whereas if you chose the Send multilingual push to app subscriber template, you can query all subscribers of a particular app who have opted in.

In the Manage Content Variants window, drag and drop your file or select a file from your computer.

The file has to be UTF8 encoded and must have a specific layout which can be found by clicking the Download the sample file option. You should also use the proper syntax for locale values. For more information regarding the file format and the supported locales, refer to this technote.

After uploading your file, the language variants are automatically populated in the Variants tab. Note that you can provide a Default variant in the file which will be your default content variant if no preferred language is specified for the targeted user.

The Variant selection tab will provide a script to determine which language preference to take into account depending on the delivery template. This is an out-of-the-box script that does not require you to make any changes.

If you want to add more variants not present in the imported file, you can do so by clicking the Add an element button and add as many new language variants as needed.

By adding variants other than the ones uploaded from the file, no content will be linked to this language. You will have to edit the content directly in the delivery dashboard.

Click Create when the configuration is done. You can always come back to the Content variant window and make some changes from your delivery dashboard.

In the Content window from the delivery dashboard, the drop-down allows you to preview your push notification content depending on the chosen language.

If a content variant is not specified for a particular language, click the bell icon underneath the preview to start adding content to this language variant.

By clicking the Content window, the push notification represents the content from the language selected in the drop down. Changes made in this window will only impact one language.

You can also click on a content variant to further customize it for example with personalization fields.

For more information on how to customize your push notification, refer to this section.

Click the Content variant window if you want to add or delete language variants.

Please note that by adding a new language, you will have to manually add content to the push notification linked to the added language.

To start preparing the send, click the Prepare button.

When the preparation is finished with no warnings, you can click the Confirm button to start sending your multilingual push.

After successfully sending your push notification, click the Reports icon then Dynamic reports to analyze the success of your delivery.

Select Push notification report.

Drag and drop the Variant dimension to your panel to start filtering your data.