Installer failed to initialize
"Installer failed to initialize" error while installing Adobe Captivate.

While installing Adobe Captivate, if the extractor (.exe/.app) is unable to extract the package, you encounter the error message "Installer failed to initialize".

Installer Failed to initialize
Installer Failed to initialize

There are multiple reasons why the error message displays.

In this document, we have provided a solution to a couple of such scenarios.

Case 1: Running the installer directly using 7-zip (Windows only)

Solution: Extract the contents of the .7z file with the help of .exe and then run the setup file to install.

Case 2: The installer is unable to run the extracted files (Mac only)


  • Mount the Disk Image file for Adobe Captivate.
  • Open the mounted DMG file.
  • Right-click and select Show Package Contents from the context menu.
Show package contents
Show package contents
  • Navigate to Contents > MacOS.
  • Double-click the Unix Executable titled Install.
Contents > MacOS
Contents > MacOS

A terminal window opens and initializes the installer. You are given the option to install in trial mode or utilize a serial number.

Case 3: Installing from a disc/network drive

Solution: Copy the content of disc to a local directory (for example, Desktop) and then start the installation process.

Case 4: None of the above fixes the issue

Solution: Rename the OOBE folder to OOBE_old in the location mentioned below and download the latest version of the Application manager.


  • 64-Bit: C:\Program Files (x86)\Common Files\Adobe                   
  • 32-Bit: C:\Program Files\Common Files\Adobe                   

Mac OS:

  • /Users//Library/Application Support/Adobe/OOBE