Troubleshoot Error 49 (download or update failed).

Error 49 when downloading or updating Creative Cloud applications

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Try the solution on this page if you receive the following error while downloading or updating Creative Cloud apps:

Download error. Press Retry to try again or contact customer support.(49)

Solution

Try the following steps in the recommended order. Try downloading or updating your Creative Cloud apps after each step to verify whether the issue is resolved.

  1. 1. Navigate to the following location:

    On Windows: C:\Users\[user name]\AppData\Local\Adobe\AAMUpdater
    On Mac OS X:     /Users/[user name]/Library/Application Support/Adobe/AAMUpdater

    Where [user name] is the user name with which you are logged in to the system.  

    2. Rename the 1.0 folder to 1.0_old.

    For example, navigate to the AAMUpdater folder on your computer and change the name of the folder 1.0 to 1.0_old.

    If you can't find the location, probably the AppData folder is hidden on your computer. To directly access the folder, follow the below mentioned steps:

    Windows: Press Windows key + R to open the Run command window. In the Open box, type %localappdata%\Adobe\AAMUpdater and then click OK.  

    navigate-win

    Mac OS X: In the Finder, select Go > Go to Folder. In the Go To Folder dialog box, type ~/Library/Application Support/Adobe/AAMUpdater and click Go.

    navigate-mac

  2. Temporarily disable any antivirus programs installed on the computer. (Check with the security software manufacturer for specific instructions.)

  3. Temporarily turn off Windows Firewall and retry installation. Turn on the firewall after the
    installation is complete. For more information, see Turn Windows Firewall on or off.

  4. Navigate to the following location and delete the contents of the Temp folder:

    • Windows: C:\Users\[user name]\AppData\Local\Temp
    • Mac OS:  i. Go to the Finder.
                      ii. Choose Go > Go to Folder.
                      iii. Type /tmp and click Go.

Additional information

Error 49 can occur when the installer is unable to access a critical file or directory during the installation process. It typically occurs when installed security software prevents the required access during the installation or update process.