When you open a file that contains the Arial Narrow font, you see a warning that the font is missing or cannot be found. The font is not listed in the Type menu of Adobe Creative Suite applications.
You might see one or more of the following error messages when you open a file:
- Adobe Acrobat or Adobe Reader: "Cannot find or create font [Arial Narrow]. Some characters may not display or print correctly."
- Adobe InDesign: "The document [filename] uses one or more fonts which are not currently available on your system."
- Adobe Illustrator: "Font not found on the system; missing font has been substituted." "[filename] uses fonts or characters which are not available or are in a different format than originally specified."
In revising Arial Narrow, Microsoft added new name fields for the "preferred" family and style, and introduced the behavior wherein all four Arial Narrow fonts are labeled as having the same style (e.g. "Narrow" instead of "Narrow Bold Italic").
Go to https://docs.microsoft.com/typography/font-list/arial-narrow and follow the installation instructions.
Solution 2: Replace Arial Narrow version 2.35 with previous version font files (version 2.30 or earlier).