Troubleshoot slideshow and video playback issues

Issue: Unable to play Slideshow preview and videos with dual graphics card

Version affected Elements Organizer 2018, 2019, and 2020
Operating system Windows

The following issues have been reported in Elements Organizer:

  • When you click Create > Slideshow in Organizer, a black screen is displayed.
  • When you play a video in Organizer, the video playback dialog box is grayed out.

The above issues occur when you have dual graphics cards on your system. To check for dual graphics cards, open Device Manager and click ‘Display adapters’. You can then view two graphics cards - the default Intel graphics card and a dedicated graphics card.


Solution: Update device drivers for both display and sound devices

  1. Press Windows+R to open the Run dialog box on Windows.

  2. Type devmgmt.msc and press OK button to open Device Manager.

  3. Open ‘Display adapters’ tab.

  4. Right click the non-Intel graphics card (usually Nvidia or AMD) and select Update driver.

    Update driver
  5. (Optional) If you get  the message "The best drivers for you are already installed", do the following:

    • In the step above, select Uninstall device instead of Update driver
    • Restart your system. Windows will attempt to reinstall the driver.
    Uninstall device
  6. Launch Elements Organizer.

Issue: Slideshow plays with no options visible or shows blank screen

Version affected Elements Organizer 2018
Operating system Windows

If you face one of these issues, follow the given solution:

  • When slideshow plays, you're unable to access any of the options in the Slideshow view as options are not visible.
  • The slideshow preview is blank when auto-hide taskbar is on.


  1. Close Elements Organizer.

  2. Open Registry Editor. To do this:

    1. Click the Start button.
    2. In the Run dialog box or Search box, type Regedit and press Enter. If prompted by User Account Control, click Yes to open the Registry Editor.
  3. Navigate to HKEY_CURRENT_USER\SOFTWARE\Adobe\ElementsOrganizer\16.0\Organizer.

  4. Create a string key named ‘ForceAngleGraphics’ and set its value to 13.

  5. Re-launch Elements Organizer.

Issues while installing Lavasoft Ad-aware

Try the given solution if you face the following issues on installing Lavasoft Ad-aware on your machine:

  • When you choose Create > Slideshow after selecting the desired pictures from your catalog, 'Please Wait' dialog remains on the screen and the slideshow window does not open.
  • The Preferences dialog box does not open.
  • Elements Organizer crashes when you import videos (for example, media files in .avi and .mp4 formats) to your catalog.

Solution: Uninstall Web Companion

Follow the below mentioned steps to uninstall the Web Companion:

  1. Navigate to Start > Control Panel > Programs and choose Programs and Features.

  2. Find and select Web Companion.

  3. Click Uninstall.

  4. Launch Elements Organizer.