You have an auto advanced workflow that is supposed to advance automatically to the next step if not resolved in the predefined time. However, that workflow stays in the same step.
By default, the notification service is disabled. Do the following to enable it:
- Connect to your instance via Cqd.
- Open the /apps/CFC/templates/Workflow/notification_config.any file.
- Change the line:
/state "off" # on = notification is enabled, off = is disabled
/state "on" # on = notification is enabled, off = is disabled
- Restart your instance.