This document covers issues related to Media Portal (MP) user management. For example, find out about Media Portal group permissions model, and email-to-user functionality.

Why are Sets not visible for an MP user even though that user has read/write permissions?

By design, built assets like SpinSet, MediaSet, VideoSet, and so on, aren't visible to a Media Portal (MP) user. However, if you have an asset like image/video, it is visible to the MP user if it has read/write/delete permissions.

What are the different user roles in SPS and Media Portal?

The SPS Help contains a good description of the user roles. You can get to the Media Portal roles by going to Help > Help Contents > Media Portal > Media Portal User Roles. Here is the direct link:

http://help.adobe.com/en_US/scene7/using/WSef8d5860223939e2-1ee3b4b12aaba86d3b-8000.html

You can find the SPS user role description by going to Help > Help Contents > Setup > Administration Setup. Then go down to User Administration for the description for Company Administrator and SPS User.

Here is the direct link:

http://help.adobe.com/en_US/scene7/using/WS662101DF-D697-47a7-A7D8-B52FD8E94438.html#WSb6fcde95647ddd92-4f4373d8126675981f2-7ffc

The Media Portal FTP functionality is available for Media Portal Admin, Contributor-User and Contributor.

Issue: "This user is not assigned to active groups for MP use. Please contact your Admin."

Handling user not assigned message

Please follow these steps to assign users to groups:

1. Login to SPS/MP as an admin.
2. Create/Edit a user group- Setup>Media Portal Setup>Groups 
3. Assign the access permissions (folders as well as assets)
4. IMPORTANT : Don’t forget to select the users from the user list and assign them to the group by clicking on “ASSIGNED” checkbox.
5. Click Close.

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