Photoshop Elements cannot apply an online template

Error downloading photo collage templates

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Issue

On a Windows system, when you are trying to apply an online template on a photo collage, you get the following error message:

Could not complete your request because the file could not be found.  

Reason

This error occurs when the Internet connection is lost while downloading an online template.  

Workaround

  1. Close Photoshop Elements.  

  2. Delete the following files:

    • C:\ProgramData\Adobe\Photoshop Elements\17.0\ThumbDatabase.db3
    • C:\ProgramData\Adobe\Photoshop Elements\17.0\Locale\MediaDatabase.db3

  3. Launch Photoshop Elements.