The below instructions walk you through the process of revoking your access tokens between Salesforce and Adobe Sign, and then relinking the integration, creating a new access token in the process.
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Log in to Salesforce as an admin
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Navigate to the Adobe Sign Admin page
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Verify that you are logged in as the linking admin
- If you are not logged in as the linking admin, log out and authenticate as the linking admin
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Click the link to Access Adobe Sign Account Management Console
- The Adobe Sign admin menu opens in a new tab
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In the Adobe Sign admin menu, click the Personal Preferences menu item
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Select the Access Tokens sub-menu item
- There will be at least one access token identifies as Adobe Sign for Salesforce
- There may be more than one
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Single click the token identified as Adobe Sign for Salesforce
- The Revoke action is exposed at the top of the token list
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Repeat 7 & 8 for every token identified as Adobe Sign for Salesforce
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When all Salesforce tokens have been revoked, close the tab for the Adobe Sign admin menu
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Return to the Salesforce tab, and click Unlink for the Adobe Account linked user
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Click OK for the warning message that you are unlinking the integration
- The page refreshes to show that there is no account linked
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Authenticate with your current userID
- Once authenticated, you will see that the accounts are linked (which forges a new access token)
