Video assets from Creative Cloud Libraries broken between After Effects and Premiere Pro

Video assets from Creative Cloud Libraries broken between After Effects and Premiere Pro

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Velja za: Adobe After Effects Adobe Creative Cloud

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Issue

You could face the following issues when working with video assets in Team Projects:

  • Video added from a Creative Cloud Library to a Team Project in After Effects could be offline when that Team Project is open in Premiere Pro.
  • Video added from a Creative Cloud Library to a Team Project in Premiere Pro could be offline when that Team Project is open in After Effects.

Workaround

You could try to use the steps listed below to resolve the issue:

  1. Check the font used in the asset and check if the font is pre-installed on your machine. You could also browse Typekit for matching fonts. To add fonts, select File > Add fonts from Typekit.

  2. Premiere Pro does not support Color Swatches present in Creative Cloud Libraries. You could use Colors available in Premiere Pro. For more information, see Adjust and color correct in Premiere Pro.

  3. Save the asset in your local folder and relink the asset again. The best practice is to move the contents of the Creative Cloud Libraries folder to the desktop or any other location on your machine.

    WIN

    C:\Users\username\AppData\Roaming\Adobe\Creative Cloud Libraries

    MAC

    MAC HD\USERS\Username\Library\Application Support\Adobe\Creative Cloud Libraries

    Opomba:

    Take a backup of the Creative Cloud Libraries folder.

  4. You could stop Creative Cloud Library service from Task manager in Windows and Activity Monitor on MAC. Restart the Create Cloud library service and ensure all Adobe applications are closed while you use the library.

  5. Try to rename Adobe folders to “old_ Creative Cloud Libraries” in the following location:

    Win:

    C:\Users\username\AppData\Roaming\Adobe\Creative Cloud Libraries

    MAC:

    MAC HD\USERS\Username\Library\Application Support\Adobe\Creative Cloud Libraries

    Opomba:

    Take a backup of the Creative Cloud Libraries folder. This folder is automatically created once the product is launched which user libraries.

  6. You could try working with the video assets with a new user account. If the new account works, uninstall and reinstall Premiere Pro and After Effects.