Adobe Acrobat Sign for Salesforce Resource Center

Support for Adobe Sign for Salesforce v19.x and v20.x has expired as of October 2021.

  • All Organizations should upgrade to at least v21.5.11 as soon as possible.  v21.5.11 is a prerequisite for all later versions and must be installed before further upgrading to later versions. 
  • Access to version 20.x and older is scheduled to be fully disconnected in the second quarter of 2022. Continued access to Adobe Sign for Salesforce functionality will require that a minimum version of 21.5.11 be installed.

The integration life cycle is detailed here >

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Known Issues

As of the Spring '21 Salesforce update, guest users are not permitted to create or update agreements.

With the v21.5 update, Acrobat Sign changed the event posting process from a Push process to a Pull process.

Where the Pull process improves a multitude of issues, the current API version doesn't support creating reminder events.

There is no current workaround for this issue.

When a sender has to prefill a field, that sender has to authenticate to Acrobat Sign to gain access to the field. This happens seamlessly through the integration, so users typically won't be aware of it.

If the agreement is also configured to Host the signing for the first signer, a conflict arises as the established session is authenticated to the sender, and not the first signer.

Common Questions

The Uniform Index basically marks "All" the contacts in the object at the same recipient order, it means, it sets all the contacts to be able to sign in parallel.

Pre-requisites: It is exposed on the Agreement template, so it works with the Agreement templates with the Master object as Account/Opportunity. (An object that has a Contact-related list.)

  1. Open the Agreement Template > Add recipient related list > New button

  2. In the Source of Recipient list, select "All Account Contact Roles/All Opportunity Contact roles".
    It displays the Uniform Index check box.

  3. Select the Uniform Index check box.

  4. Click Save

Uniform Index

While sending the agreement using this template from the Master object, all the contacts as the recipient with the same index are specified in the Index box on the Agreement Template.

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