Question

In an account with document retention enabled, if a signed agreement is downloaded from Adobe Sign prior to the retention being run, will the archived agreement be deleted?

Answer

It  does not. The agreement that is downloaded is distinct from the original agreement. If it is uploaded as an archived transaction, Adobe Sign does not delete it via document retention as it is a distinct version of the agreement.

Additional information

This is why we insist customers to have Signed and Filed emails set to External if document retention is enabled. Signer's must be able to have a persistent copy of the agreement.

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