Adobe Sign for SharePoint (On-Premises): Troubleshooting with Logs

Adobe Sign for SharePoint (On-Premises): Troubleshooting with Logs

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Adobe Acrobat Sign User Guide

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Applies to: Adobe Acrobat Sign

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Configure the Logging

To configure SharePoint to log events:
  • Log into the SharePoint server as an Administrator
  • Run ULSViewer 
  • Click on the Play button as highlighted below
1
  • Specify the path where you want to store the logs
  • Click OK
2

Evaluate the Logs

When evaluating logs for errors and events:
  • Log into the SharePoint server as an Administrator
  • Run the ULSViewer to access the logs
  • Click on filter button as highlighted below
3
When the filter window opens, select:
  • Field column: Product
  • Operation column: Equals
  • Value column: Adobe Sign

Once the filter is correct, click OK

4

Optionally you can set additional filters if you know the specific values you need

(Like filtering the Category field to equal the value Info)

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You can also filter on a specific value, like the Correlation ID that appears on SharePoint errors.

Error MEssage

Note:

Private/Incognito browser sessions are not supported by the Adobe Sign package.

Admins should not rely on these types of sessions to troubleshoot.