On occasions, Adobe ClientCare asks you to provide a Workspace Request ID, for example, to troubleshoot Workspace performance issues or errors. This article describes, how to retrieve the Request ID for a Workspace project.

Environment

  • Analytics Workspace

Steps

  1. Log in to Adobe Analytics.
  2. Click Workspace to see a list of all your Workspace Projects.
  3. Open the Developer Tools of your browser and select Network tab.
  4. Open your Workspace project.
  5. Scroll through your Network log until you find a sequence of ranked?locale=en_US entries. Note, the locale value is different depending or your user interfaces language settings.
  6. Select the second of the ranked?locale=en_US entries.
  7. In the Request Header, find the x-request-client-type and x-request-id and provide both values to ClientCare.
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Additional resources

New to Adobe Analytics?  Check out these related features:

Ad hoc analysis

Unique processing rules

Web analytics

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