Adobe's FTP report delivery process has a number of important features that can help diagnose delivery failures or errors. The following points are three potential explanations of unexplained FTP report delivery issues. If you continue to have FTP delivery issues, have one of your organization’s supported users contact ClientCare. The representative can diagnose the issue and identify potential solutions.
- The delivery process makes only one attempt to connect to your FTP server each time a report goes out. If the process cannot connect and log in for any reason, the report is delivered via email. If the report is larger than 10 MB, the report is not delivered.
- If the delivery process logs in to your FTP server, it checks for a file with the specified name in the selected directory. If no such file exists, then the process uploads the report. If a file with the specified name does exist, the process adds a number to the end of the name. If there are files with the specified name and numbers, the process checks until it finds a filename that doesn't exist. If your FTP server is cluttered with many previously delivered versions of a certain report, delivery can take much longer or even time out.
- Depending on the tab that is active when you save the scheduler window you receive the report via that method. For example, if you fill out both the email and FTP information but close it with the Email tab active, it emails the report.
- If the transfer fails due to FTP space or file quotas are exceeded, it makes three attempts to upload. Then, the process sends via the fallback email method.
This information applies to SiteCatalyst and SearchCenter reports only. Other tools, such as DataWarehouse or Discover, use different delivery mechanisms. If you are unable to receive a report from these or other systems, contact Adobe ClientCare for assistance.