Adobe will stop the Adobe Story CC service from January 22, 2019. Adobe Story CC, Adobe Story CC (Classic), and Adobe Story CC desktop application will be discontinued. See End of service FAQ for more information.


When you are logging in to Adobe Story, you could be unable to do so. If that is the case, you can check the following workarounds:

Adobe Story loading screen
Adobe Story loading screen


To log in to Adobe Story, do any of the following workarounds:

  1. Try logging in to Adobe Story CC (Classic). If the URL does not work in the latest version of your current browser (for example Chrome), try switching to the latest version of Firefox.

  2. Open Adobe Story CC using the private browsing mode in your browser. If it works there, there could be some issue related to cache/cookies of your browser. Clear it and check again.

  3. Latest versions of Chrome and Firefox block Flash plug-in by default. Try to update the Flash plug-in or enable it in your browser explicitly. After you enable or update Flash plug-in in your browser, close all the browsers and restart the computer.

    To enable Flash plug-in in Chrome, follow these steps:

    1. Next to the url in your browser, click the plug-in icon.
    2. In the plug-in dialog, click Run all plugns this time.
    3. Reload the browser tab for it take effect.
    Enable Flash plug-in in Chrome
    Enable Flash plug-in in Chrome
    Enable Flash plug-in in Firefox
    Enable Flash plug-in in Firefox

    For more information, see How to enable Flash plug-in in Chrome.

    To enable Flash plug-in in Firefox, see How to enable Flash plug-in in Firefox.

    Get Adobe Flash Player.

  4. Update Adobe AIR and try to log in again.

    For more information, see log in to Adobe AIR.



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