Troubleshooting & help

Adobe Fresco is available on Windows and iOS.

Fresco is available on the iPad, iPhone, and Windows. To see the model number of your device within Fresco, go to Settings General About.

To learn more about the supported devices and its specifications, see Adobe Fresco system requirements

Adobe Fresco is available in a freemium model - you can start with a free starter plan and then upgrade to a paid version to get the premium features. 

If you subscribe to any of the following plans, you will get access to Adobe Fresco's premium offering:

  • Adobe Design Mobile Bundle plan
  • Adobe Fresco Single App plan
  • Adobe Photoshop Single App plan
  • Adobe Creative Cloud All Apps plan 

For more information, see How to upgrade to a paid plan of Adobe Fresco

Adobe Fresco is a drawing and painting app built for the latest stylus and touch devices. Its range of Sensei-powered watercolor and oil brushes—we call them live brushes— is something that anyone who is passionate about drawing will love and find valuable. Learn more about Adobe Fresco and see what you can create with this powerful yet easy-to-use app.

Adobe Fresco is available on iPhone, iPad and Microsoft Surface Pro devices on Windows: 

Photoshop on the iPad is best used for creative image editing and pixel-level retouching on the go.

Adobe Fresco is a drawing and painting app with powerful brushes including pixel, vector, watercolor, and oil brushes to bring your imagination to life. Adobe Fresco has the power of the Photoshop painting engine.

Yes! You can import Fresco documents into other applications including Photoshop and Illustrator. For sharing artwork between Adobe Fresco and other Adobe products, see Adobe Fresco and Photoshop and Adobe Fresco and Illustrator.

If you subscribe to Adobe Fresco on any surface (iOS or Windows), you get access to Photoshop on the iPad. Similarly, if you subscribe to Photoshop on iPad, you get access to Adobe Fresco on any surface. You can also work seamlessly across Photoshop on desktop, Photoshop on iPad, and Fresco using Cloud documents

Yes, livestreaming is available in Fresco. To livestream right from your canvas, see Livestream from Fresco. For a complete list of Q&A on livestreaming, read this Behance article.

You can export your artwork to Dropbox or any other cloud storage using the Publish & Export option or the Quick Export option in the upper-right corner of your Adobe Fresco workspace.

If you have the starter plan of Adobe Fresco, buy a paid plan to get more storage. If you have a paid plan and have run out of storage, you can buy storage. For more information, see Upgrade your cloud storage.

This issue may occur when you don't have sufficient permissions for Creative Cloud Libraries cache folder. For more information and workaround, see Unable to access imported brushes in Fresco. 

This issue occurs while you change brush settings on Windows devices that use GeForce Experience graphics card. For more information and workaround, see Adobe Fresco crashes on Windows devices

Sign in to your Adobe accounts page with your current Adobe ID (your email address) and password. Click the Password and security tab, and then change your password. For more information on changing your password and other account information, see Manage your Adobe ID account.

For step-by-step instructions, see How to upgrade to a paid plan of Adobe Fresco

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel Adobe trial or subscription and understand the Adobe subscription terms.